Human Resources Customer Service

LILIANA PACITTI

Phone: 586-***-****

Email: ***********@****.***

CAREER

Human Resources Manager

Health and Wellness

and related services

SKILLS/

QUALIFICATIONS

. Human Resources

. Health/Wellness/Benefits

. Customer Service

. Microsoft Office Suite

. HR/Client Database

. Training Coordination

. Supervision/Mentoring

. Office Administrator / Management

. Licensed Professional Counselor

EDUCATION

Oakland University - B.S.

Human Resource Training & Development

Minor - Labor Relations

SHRM - Human Resources

Certificate of Achievement 11/2012

Spring Arbor University

M.A. Counseling

EXPERIENCE

Human Resources Manager - Right Way Home Services (6/14 - Present)

. Recruit, interview, facilitate onboarding, and background checks.

. Develop and enforce employee manual, policies and job descriptions.

. Facilitate worker's compensation and unemployment claims.

. Utilize Microsoft Office Suite, QuickBooks and company database.

Private Practice - Health and Wellness Counselor

(1/13 - 6/14)

Human Resources Manager - Kyyba Inc (6/12-

12/12)

. Facilitated health and wellness tasks; lunch and learn, team building,

and benefit enrollment administration.

. Responsible for talent acquisition and on-boarding requirements.

. Provided conflict resolution for salaried and contractual staff.

. Implemented employee handbook and wrote job descriptions.

. Coordinated training and conducted staff meetings including Skype and Go-

to-Meetings for off-site employees.

. Utilized Microsoft Office Suite and HR data management.

Mental Health Counselor - Hope Network/New Passages (3/08-6/12)

. Facilitated intake assessments and developed treatment plans.

. Provided individual and group therapy.

. Electronic documenting and maintained client database.

Private Practice - Health and Wellness Counselor (06 -08)

Clinician - Community Assessment Referral and Education (2/05-6/06)

. Facilitated intake assessments, referrals for counseling and education.

. Maintained electronic client database.

Office Management/Biller - Metro Family Support Counseling

(03-05)

Substitute Teacher - WCS while attending graduate school (01-

04)

Technical Recruiter - Kelly Technical Services

(2000-01) (2000-2001)

. Recruited technical staff, conducted presentations on career path and

quality improvement.

. Microsoft Office Suite / Applicant tracking system.

Corporate Recruiter / HR Generalist - Lear Corporation (1994-

2000)

. Sourced, screened, recruited, negotiated and hired technical staff.

. Facilitated new hire orientation and on-boarding.

. Multiple HR tasks included employee relations, career coaching,

immigration process, benefit orientation, and training coordination.

. Collaborated with engineering management and university engineering

department to develop tailored curriculums and certification programs.

. Conducted on campus recruiting and community career fairs.

. Utilized Microsoft Office Suite and HR data management.

. Trained, supervised and mentored new recruiters.

ACHIEVEMENTS

. Awarded the Sgt. David Falk Outstanding Company plaque from Macomb

Community College Cooperative Education for recruitment of intern

students and program support.

. Awarded corporate training grant from former Governor Engler for career

development.

Contact this candidate