Customer Service Administrative Assistant

BEX A. C. WILLIAMS (Mr.)

E: *************@*****.** Tel: 1-705-***-****

University Address: 30 Champlain Crescent, Unit 25, Peterborough, ON, K9L

1T1

HIGHLIGHTS OF QUALIFICATION

. Ability to build effective working relation with stakeholders and

colleagues

. Project management experience gained through the implementation of

projects

. Strong communication, drafting and inter-personal skills with ability to

collaborate and deal with tact with staff at all levels

. Proven ability to multi-task, meet tight deadlines, and attend to details

. Leaderships skills gained through leading peers on projects within an

academic, a professional and a community based setting

. Demonstrated ability to learn new technology quickly and effectively use

it for maximum capacity

. Proficiency in Excel, Words, Power Point, Internet, Email, Peachtree,

Smart Stream, SIGTAS and Windows

. Experience with Cash Machines, Bloomberg, Access, Outlook, STATA, Latex

and QuickBooks

EDUCATION

Trent University, Peterborough, ON, Canada

Sept 2013 - Apr 2015

Master's in Applied Modeling & Quantitative Methods - Economics

Thesis Title: The effect of the introduction of derivatives on the

volatility of the S&P/TSX 60 Index

University of the West Indies, Barbados

Sept 2005- Jul 2008

Bachelors of Sciences, Economics & Accounting

Intern at the Accounts & Statistic Department; June to August 2007

RELEVANT EXPERIENCES

Intern United Nations, New York

May 2014 - July 2014

o Performed ad-hoc tasks related to audits of the United Nations,

its Funds and Programmes

o Attended and summarized conferences and meetings

o Assisted in organising and coordinating the annual session of the

Board of Auditors

o Performed research tasks and drafted documents as needed

o Compiled statistics and prepare tables/schedules as needed

o Assisted with general office duties - printing, scanning, binding

Accounts Officer Financial Services Authority (FSA), St. Vincent

Apr 2013 - Aug 2013

o Conducted full-scope review of Credit Unions, based on PEARLS

Monitoring System

. Performed in-house and onsite analysis of entities under

supervision

. Observing business operation and processes

. Scheduled meetings and conducted interviews

. Reviewed the financial systems and internal controls

. Examined on a test basis accounting records and other

supporting documents

. Compiled data and calculated ratios and statistics and

drafted audit reports

Telephone Sales Personnel EMC Advisory Services, United Kingdom

Sept 2011 - Jan 2012

o Advised prospective customers by making calls on a rotating basis;

operating telephone equipment, automatic dialing systems, and

other telecommunications technologies

o Influenced customers to buy or retain product or service by

following a prepared script to give product reference information

o Documented transactions by completing forms and registering call

Intern- Cashier Treasury Department, St. Vincent

June 2008 - Aug 2008

o Serviced the general public and answered inquiries

o Sorting documents

o Issued cheques and payment

o Operated cash machine - received payments

o Follow-up on missing payment and information

o Answer all incoming calls

o Data entry and updating records

o Verified and counted office supplies

Intern- Accounts Accounts & Statistic Department, St. Vincent

June 2007 - Aug 2007

o Performed general office duties: filing, preparing documents,

scanning, copying

o Compiled statistics

Sales Clerk Monica's Wholesale Supermarket, St. Vincent

Oct 2004 - Aug 2005

o Oversee the day-to-day operation of a supermarket

. Ensured shelves are well stocked and shopping area tidy

. Operating cash machine

. Priced merchandise

. Received payment for goods and services

. Answered telephone call and follow-up on inquiries

. Assisted and advised shoppers

EXTRA-CURRICULAR ACTIVITIES

. Board of Trustees at Brubru - http://www.brubru.org

. VP Finance - Trent Graduate Student Association (May 2014- April 2015)

. Volunteer, UNICEF Canada - Trent University Campus

o Organise and help with fundraising activities, such as promotional

events

. Volunteer, Canadian Red Cross - Peterborough, ON

. Volunteer, The New Canadian Centre, Peterborough, ON

. Certificate of completion of Trent Impact Leadership Program -

Professional Leadership Stream

. Member of Toastmaster International

. Treasurer, The CARICOM Youth Ambassador SVG Committee, St. Vincent (2012-

2013)

o Promoted the organisation's awareness and initiative

o Planned and coordinating events, such as World AIDS Day

. Treasurer of the Vincentian Students Association (VINSA) - Cave Hill

Campus (2007-2008)

o Coordinated workshops and events

INTEREST

Community Development, Youth Advocacy, Social Outreach, Hiking, Track &

Field, Cricket, Tennis.

Page 1

Bex Williams Page 2

Tel: 1-705-***-****

Contact this candidate