Customer Service Sales

Edward Villegas

***** ********** **. ****, ***** 77449

Mobile: 832-***-**** Email: ***********@*****.***

Objective

My goal is to obtain a finance role with your company in order to develop my skills and be a strong contributor to

your organization

Education

University of Houston-Downtown, College of Business Houston, Texas

BBA in Finance Graduated: Dec 2014

AACSB Accredited School

Accomplishments

Consistently generated additional revenue through skilled sales techniques

• Drafted invoices for customers with detailed prices, appointment dates, and customer satisfaction

• Assisted in the managing of the company database; verified, edited and modified key account

information

• Went above and beyond by helping translate from Spanish speaking customers

• 5 plus years of successfully working with a team and also carrying out task on my own

Experience

Angel’s Flooring and Remodeling – Houston, Texas

Assistant Office Manager October 2013 to Present

• Met strict deadlines in which invoices had to be processed and sent to customers

• Delivered world class customer service which in turn led to additional future sales

• Ordered & delivered materials for employees and maintained a satisfactory level of inventory

• Filed invoices, employees payment stubs, and organized important dates

• Created and organized schedules that benefit the company

Dependable Comfort A/C - Houston, Texas

A/C Parts & Inventory Manager August 2010 to 2013

• Worked under strict deadlines and responded to service requests and emergency call-outs.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Communicated all merchandise needs or issues to appropriate supervisors.

Processed payments by accepting cash, checks and credit card payments.

Obtained signatures needed to complete and process all paperwork in a timely manner.

Verified sales orders before loading and unloading merchandise.

IKEA - Houston, Texas

Cashier & Inventory Specialist March 2008 to May 2010

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Organized weekly sales reports for the sales department to track product success.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.

Served as the company's only bilingual Spanish/English

customer service representative.

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