Customer Service Manager
Resume:
Demetrio Anthony Del Rio Jr.
Otego, NY 13825
***********@*****.***
CAREER OBJECTIVE:
Operations Manager position which capitalizes on my prior experience, rewards bottom-line
performance, and enables me to have an opportunity for growth and advancement.
APPLICANT PROFILE:
Accomplished operations professional, with a strong manufacturing leadership background,
excellent organizational skills with proven success in strategic thinking and problem solving.
Results-driven, decisive leader motivated to see projects through to completion. Goal-oriented
with the ability to get groups to work as a team and realize their maximum potential which
makes me a distinct asset for any company that hires me. Excellent personal presentations skills
with the ability to speak in public and Power point experience
SELECTED ACHIEVEMENTS:
• Developed new job classifications, combining work traditionally completed by 72 codes
into 4. New classifications created a more flexible workforce and the ability to improve
operator utilization and part flow.
• Implemented 23 Work Flow Centers, linking processes together for families of parts.
Effort reduced WIP by 40%, decreased lead time by 55%, and enabled issues to be
identified and addressed earlier in the manufacturing process.
• Spearheaded a Total Productive Maintenance (TPM) system focused on proactively
maintaining equipment which resulted in a 25% increase in machine uptime.
• Established 2 major vendor partnerships to improve tooling and cutting oil availability
and cost.
• Championed a 5-S program that resulted in the disposition of 500-tons of
unneeded/excess machinery, cabinets, and desks.
Implemented a robust training and communication system utilizing the JIB and JR tools of TWI.
Able to easily identify cross-training needs and areas potentially impacted by single-points-of-
failure.
OPERATIONS MANAGER AMPHENOL AEROSPACE
SKILLS SUMMARY
• Directed and coordinated up to 450 employees up to 3 shifts, ensuring quality of work, on time delivery from
beginning to finished product for contact machining, shell machining and Plastic/Rubber molded parts.
Directed and coordinated production, pricing, sales and distribution of products.
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Directed and coordinated organization’s financial and budget activities to fund operations
•
And maximize investments and increase efficiency.
Certified in all aspects of Lean Manufacturing, 5 “S” and Six Sigma.
•
Green belt certified from Lockheed Martin missile control, Chelmsford Massachusetts.
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ISO 9001/ AS 9100 trained and audit experienced.
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Prepared and able to read all blue print and layouts for Aerospace manufactured parts.
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Critical problem solving and root cause analysis.
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Knowledge of all 38999 connectors and space station conformity.
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Operated CNC injection molding machines as well as transfer molding machines.
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Manager/Customer Service/Administrative
Excellent communication skills, customer service, negotiated difficult situations.
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Computer – Microsoft Word, Internet, Outlook Express.
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Data entry, computerized invoicing, updated customer account database.
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Responsible for reconciliations, financial statements, and end of the month closings.
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Interviewed and hired employees.
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.
WORK HISTORY:
2003 - Present Operations Manager, Amphenol, Nogales, Mexico, Sidney, NY
2001-2003 Associates’ Degree at SUNY Morrisville
1996 - 2001 Supervisor, Ultra Dairy, Fraser, NY
EDUCATION: Business Administration, SUNY Morrisville, NY 2001 - 2003
Dean’s List / Member Phi Theta Kappa – GPA 3.9
REFERENCES FOR Demetrio Anthony Del Rio Jr
362 Main St
Otego, NY 13825
***********@*****.***
Corey Heinge
Plant manager
Acument Global Technologies
4366 N. Old Hwy 31
Rochester, IN 46975
Pat Dedman
Process Engineer
Amphenol Aerospace
40-60 Delaware Ave
Sidney, NY 13838
Steve Sobiech
Process Engineer
Amphenol Aerospace
40-60 Delaware Ave
Sidney, NY 13838
Contact this candidate