Service Customer
Resume:
Najzea N. T. Wright
**** ********* **, *******, ** 30106
********@*****.***
Education: Currently in Paralegal Studies Certification Program at Chattahoochee Technical College to pursue my career as a Paralegal.
Experience:
Delmarva Foundation 404-***-****
05/2012-Present Project Support PRN
Makes copies of correspondence or other printed materials.
Enter surveys into the National Core Indicator System.
Performed data entry duties as assigned.
Acted as backup to Receptionist by answering multi-line phone.
Filed and archived records according to policy and procedures.
Created new file folder and labels for confidential documents.
Entered training data into Excel spread sheets for state tracking.
Call Me Staffing 678-***-****
04/2011-06/2011 Appointment Setter
Responsible for responding to a variety of outbound service telephone calls.
Up sale products to customers who qualified.
Responsible for making outbound calls to existing customers to obtain, verify, and/or update customers’ demographic.
Accountable for initiating transactions at the request of a customer and researching and resolving potentially.
Ryla Teleservices 678-***-****
08/2009-10/2010 Inbound Telecommunications CSR
Responsible for responding to a variety of inbound service telephone calls.
Up sale products to customers who qualified.
Responsible for making outbound calls to existing customers to obtain, verify, and/or update customers’ demographic, eligibility, enrollment, and billing payroll information.
Accountable for initiating transactions at the request of a customer and researching and resolving potentially complex issues, while ensuring the best quality service is always provided to customers.
Maintained knowledge of wireless services and equipment in order to provide information to the customer.
Advised customers on the newest wireless accessories,program, troubleshoot and test cell phones and equipment over the phone.
Instruct customers on proper use of cell phones and equipment.
Burlington Coat Factory 678-***-****
07/2008-10/2008 Sales Associate Temporary
Set up store displays and assisted customers as they entered store.Folded clothing, restored merchandise as needed and maintained clean safe department
J&N's Lil Cubs
06/2006-07/2008 Helper
Assisted with children in a learning environment.
Teaching children colors,numbers,and alphabets.
Assisted with preparation of meals.
Observed and recorded children’s growth, behavior and development and discussed with parents.
Supervised and trained staff and students undertaking childcare training program.
Developed and monitored environments to ensure health and safety of children and staff at all times.
Chic-Fil-A 770-***-****
2006-2007 Cashier
Maintain an awareness of all promotions and advertisements.
Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
Communicate customer requests to management.
Enter all media from register into the tally program.
Maintain orderly appearance of register area and supplies stocked.
Any other tasks as assigned from time to time by any manager.
Skills Microsoft Office Software: Word, Excel,and PowerPoint,Clarify, Avaya Phone System,Computers, Cash Register,and Calculator
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