Case Manager

Reginald Smith

**** ******* ****** ***.** Bronx, NY 10472 Telephone: 347-***-**** Email: *********@*****.***

To secure a position in the Human Service field where I can be an asset to the employer and case load.

SUMMARY OF QUALIFICATIONS:

Reliable, dependable, and hard working, with effective communication skills.

Eager to learn with the ability to adapt quickly to a challenge.

Able to work in an environment as a team player.

PROFESSIONAL EXPERIENCE:

The Wartburg Creative Aging Campus Mount Vernon, NY 2/2014 7/2014

Consultant

Oversaw day to day group activities of residents in institution.

Assisted in locating housing for displaced individuals.

Transport and accompany clients to shopping areas or to appointments, using automobile.

Interviewed clients individually, in families, or in groups, assessing their situations, capabilities,

and problems, to determine what services are required to meet their needs.

Maintained case history records and prepare reports.

The Fortune Society New York, NY 4/2007 1/2009

Case Manager

Kept records or prepare reports for owner or management concerning visits with clients.

Provided information or referred individuals to public or private agencies services for assistance.

Visited individuals in homes or attend group meetings to provide information on agency services,

requirements, or procedures.

Interviewed individuals or family members to compile information on history.

Submitted reports and review reports or problems with superior.

Advised clients regarding food stamps, child care, food, money management, sanitation, or

housekeeping.

Consulted with supervisor concerning programs for individual families

Board of Standards & Appeals New York, NY 2/2007 4/2007

Clerk

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail

systems, and personal computers.

Answered telephones, direct calls, and take messages.

Maintained and updated filing, inventory, mailing, and database systems, manually or using a

computer.

Communicated with customers, employees, and other individuals to answer questions, disseminate

or explain information, take orders, and address complaints.

Opened, sorted, and routed incoming mail, answers correspondence, and prepare outgoing mail.

College of New Rochelle New Rochelle, NY 5/2014

Master of Science: Gerontology

College of New Resources Bronx, NY 5/2009

Bachelors of Arts: Psychology

SKILLS:

Proficient in Microsoft Office, Word, PowerPoint, and Excel.

Self motivated, ability to handle multiple tasks simultaneously.

Ability to take accurate phone messages and deliver messages promptly.

Skilled in interpersonal relations, on the telephone and face to face.

Capable of prioritizing and assuring confidentiality.

A positive and confident personality blended with a strong work ethic.

Contact this candidate