Customer Service Sales

Sinka R. Fair

**** ********* **, **********, ****

*********@*******.***

Home Phone 937-***-****

Objective: To gain employment with a company where I can really help others, while assisting a company

to increase numbers and revenue. Assisting as a team lead in a thriving work environment is where I

utilize the knowledge, skills, expertise and character developed through my education, as well as previous

employment and training experience. I am in search of independence and stability, pursuing a career with

a reputable, professional organization in North Carolina that will allow me to share my knowledge of

customer service, credit and collections to insure the success of the business. I live and perform by the

rules of business Mission, Company, Self. If I execute the mission assigned while placing the companies

best interest first then I can secure a future for myself.

Work History:

Account Control Technology April 2012- Current

I serve as a collections supervisor for the department of education. Responsibilities Include:

Placing outgoing calls and receiving incoming telephone calls while providing professional

customer service help to customers about questions on delinquent accounts for all lines of

student loans. Documenting consumer contacts on system(s) of record, Identified, initiated, and

facilitated resolution of customer issues, Skip Tracing and negotiating payment arrangements on

past owing receivables. Managing over 500 accounts as well as managing my team and

providing second talk offs for the close in a very fast paced environment. Monitoring daily

numbers and reports while assisting the manager with side by sides for evaluations for

collectors. I have been consistently over 200% of my goal or more for over a year and have a

proven record of retention over 87% I have maintained my numbers after my promotion and

continue to manage the team with success.

A-ABEL family of services March 2011 - December 2011

Responsibilities Include: Taking inbound calls and scheduling appointments for services

provided by our trusted HVAC, exterminating, plumbing, and roofing techs. While analyzing

financial statements and reviewing credit history of companies to provide a line of credit or

extensions I also handle all passport- area on aging cases as well as customer relation issues

and past due accounts for collections.

Industrial Fastener Supply ~ Hamilton, OH February 2010 - November 2010

Responsibilities Include: As a Collections/sales/customer service rep my duties were taking

inbound, making outbound calls to Businesses interested in our products taking orders and

collecting past due payments, as well as analyzing financial statements and reviewing credit

history to provide a line of credit or extensions and providing information on a large variety of

inventory. Confirming sales and deliver dates for a proper deliver to the customer in a timely

fashion. Temporary Position

Ucb Collections ~ Kettering, OH October 2005-December 2010

Responsibilities Include: Supervising a team of 25 while providing strategies to individuals

daily. It was my responsibility to provide daily reports to employees to keep track of office

success and goals. I also maintained taking inbound and making outbound collection calls,

handling escalated calls, setting up payment plans, obtaining location information and helping

debtors to budget their income to make payments while supervising a team.

Highlights of

Qualifications

The Ability to provide excellent customer service

Demonstrated ability to exercise independent judgment in obtaining payments

Proven record of contacting customers about delinquent payments and preparing

reports reflecting class of credit and collection activity

Ability to Maintain 500- 1000 accounts

FDCPA Certified for Government Collections

10 year experience in credit and collection

Capable of working with diverse populations and difficult customers

Demonstrates professionalism and enthusiasm

Ability to communicate effectively with customers and associates

Excellent Skip tracing and closing techniques

Ambitious and determination to overcome obstacles

Excellent motivation and positive thinking skills

Familiar with GAAP

Successful at motivating large groups

Knowledge of State to State collections laws

Other job

Skills

* Microsoft word, excel, power point, access, and outlook

* Ohio probate form software

* Bankruptcy petition preparation software

* LexisNexis and Accurint Skip Tracing tools

* Developed leadership qualities

* Attention to detail to avoid error and customer dissatisfaction

* Cubs, B-frame, Latitude and visions systems

* Fast learner

Education:

Kaplan University: Major: BA of Science in Health Care Administration /2010-2012 Not yet

completed.

Rets Tech Center : Associate Degree of Applied Business

Graduated 2006

References: Readily available upon company request

willing to relocate to Charlotte North Carolina

Contact this candidate