Customer Service Manager / delivery assistant manager / driver

Kimberly L. Weaver

** ****** ***. • West Seneca, NY 14224 • 716-***-**** •

**********@*****.***

Profil Skilled user of technology- Particular emphasis on Microsoft Office and

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Linux.

e

Detail-oriented multi-tasker- Able to balance competing priorities and

tight deadlines. Known for quality and timely completion of projects.

Effective communicator- Polished telephone, interpersonal and

customer service skills

Empl 1 American Expediting-Cheektowaga, NY

2

Regional Manager- Buffalo & Erie, PA-April 2013-August 2013 (Position Eliminated)

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Responsible for managing the day-to-day operations of both offices

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including all TSA pre-screening and applications.

Histo Contracted and terminated independent contractors.

3

ry Completed payroll using company software.

Responsible for filling all runs when drivers were not available twenty four

hours a day. Including all Administrative assistant work

Contracted in new work and computed prices for the work to be done.

2

Prestige Delivery Systems-Cheektowaga, NY

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Assistant Manager/Dispatch, October 2011-April 2013

Provided human resources support such as pre-employment screenings

and disciplinary action of independent contractors, up to and including

termination and all logistic coordination.

Payroll completion utilizing company specific software; “Protocom Plus.”

Inter-departmental cross-training of employees while providing support to

all departments during short-staffed situations.

Regularly worked extended hours with little notice.

Customer Service / Dispatch, April 2005 – December 30, 2010

Dispatched on-demand orders in timely fashion.

Generated daily, weekly and monthly inventory reports.

Maintained ISO 9000 records.

Daily interaction for handling narcotics while maintaining an accurate

inventory.

Multisorb Technology – West Seneca, NY

Machine Operator, June 2000- June 2004

Responsible for operating Sanko machine for three sided sealers that

manufactured desiccants.

Operated equipment within ISO 9000 specifications.

Maintenance of quality data systems to keep within ISO requirements.

Testing requirements included hourly testing of length and moisture levels.

Erie Community College- Orchard Park, NY

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Educ August 2011- Present

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5

Business Administration; Associates Program graduating May 2014

ation

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West Seneca West Senior High School – West Seneca, NY

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Graduated June 2000-General Studies

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Contact this candidate