Quality Assurance Service

E-Mail: *************@*****.*** Phone: 347-***-**** Address: 515 Blake

Avenue Apt D111 Brooklyn, New York 11207

Professional Profile

. Exceptional oral and written communication skills including bilingual

proficiency in English & Spanish

. Detailed-oriented

. Excellent interpersonal skills

. Outstanding time-management and supervision skills

. Quick learner, computer skills include MS Word and Excel

Education

General Education Diploma Summer 1994

Relevant Experience

Episcopal Social Services, Inc.

Receptionist (Early Head Start, Early Learn, Adult Residential Care

Programs) February 2014-Present

. Ensured facility safety by verifying visitor identification and

providing escort to programs within facility

. Promoted a welcoming reception environment for clients & families

experiencing various forms of trauma

. Assessed and directed phone calls to appropriate personnel in high

volume setting

. Provided training and oversight for new hires

Facility Maintenance Staff (Early Head Start, Early Learn, & Adult

Residential Care Programs) April 2013-February 2014

. Responsible for sanitizing 10,000 sq. ft. facility in accordance city

and state health codes

. Completed regular inventory and ordered replenishments of office and

cleaning supplies

. Organized storage closets, offices, and kitchen areas for efficient

space utilization

. Audited archive charts and prepared documents for dead filing

. Delegated assigned duties and provided corrective feedback to

temporary staff

Corporate Express

Messenger

November 1999-December 2000

. Distributed interoffice correspondences between departments

. Promoted to foot messenger responsible for distributing time-sensitive

documents to several Chase bank branches

FORMEDIA

Quality Assurance Expert

June 1995- September 1997

. Reviewed completed compact disc media for audio errors before

packaging and distribution

. Compiled and evaluated data from customer surveys

. Brainstormed ideas for improving quality of product and distribution

based on survey outcomes

. Completed other duties such as maintenance, reception, and customer

service based on need

Self-Employment

Personal Home Attendant

September 1988-November 2007

. Provided aid to individual with physical disability

. Served as initial line of contact ensuring that individual's needs

were met including coordinating with several social service agencies

and accompanying individual to medical and entitlement appointments

. Assisted individual with activities of daily living and home

beautification

Creations By Claire

Owner & Creative Director

January 1987-January 1997

. Created decorative items for weddings, baby and bridal showers,

birthday parties, and other events including but not limited to photo

albums, boutonnieres, baby shower and wedding wishing wells and

chairs, and souvenirs

. Met event deadlines by effectively delegating tasks to staff of five

individuals

. Collaborated and consulted with multiple wedding planner businesses to

arrange for and complete necessary decorative items

Extracurricular Activities & Interests

Volunteer

St. Thomas Aquinas Roman Catholic Church January 2012-January 2013

. Assist in distribution of food items in accordance to state guidelines

once a week at weekly food pantry

. Conduct weekly religious instruction classes

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