Customer Service High School
Resume:
John C. Calhoun Jr.
***** *********** **. *** ***. Houston, TX., 77070
*********.****@*****.***
OBJECTIVE
Looking to build a career in the engineering and technology industry
to advance towards a leadership position.
SKILLS PROFILE
Ability to use telecommunication tools and technology to install,
maintain and troubleshoot all telecom services.
Highly experienced in using hand tools to assemble wiring harnesses,
construction equipment, and low voltage tools.
Knowledge of road, climbing, health safety in working environments.
Formal knowledge of Microsoft suite and network languages.
Experience in hardware and software in telecom and computer
technology.
Ability to maintain customer networks via remote access and physical
plant.
Excellent customer service background both retail and face-to-face
installation.
EMPLOYMENT HISTORY
AT&T, Houston, TX April
Network Technician 2007-present
Responsible for the installation of AT&T telecom
services, including phone (VOIP), video, and internet
services with minimal call backs.
Provide customers' long term network maintenance both
residential and commercial.
Accountable for delivering high quality, accurate
installation as well as providing training in the use
of AT&T digital products.
Certified in pole-climbing and working safely
side-by-side with high voltage equipment.
Skilled in creating a noise/interference free network
to enhance speed of data-transfer, providing the best
product experience. 2010-2011
Silver Eagle Distribution, Houston, TX
Material Handler
Prepared products on carts and pallets for shipment to
different stores, nightclubs, and restaurant
locations.
Loaded side-loader and heavy bulk trucks overnight for
delivery.
Assumed additional responsibility as Inventory
Specialist assisting in counting and sorting loads to
ensure accuracy.
Trained in completing tasks utilizing electric pallet
jacks, fork lifts, including double-fork and reach
trucks.
Loaded full kegs (50-100 lbs) from cool-box both
manually and machined assisted.
The Home Depot. Inc., Cypress, TX 2008-2010
Freight Team Associate
Worked overnight stocking merchandise utilizing the
first-in and first-out method.
Organized the sales floor creating a pleasant and safe
shopping environment.
Awarded numerous Homer Awards for excellent customer
service and work ethic.
EDUCATION
High School Diploma 2005
Forest Brook Senior High School, Houston, TX
Prairie View A&M University 2005 -2007
Electrical Engineering Major
AC/DC and digital electronics
Unigraphics and CAD training in live labs and
simulations
Houston Community College
2007-2008
. Training in Process and Plant technical protocol
. Plant Shut-down and Safety processes
University of Houston- Downtown campus
2013-present
Electrical Engineering Technology
. Specializing in Instrumentation and Control Technology
References for John C. Calhoun Jr.:
Maritsa Nelson
MSOC Coach
14575 Presidio Square
Houston, TX.77083
******@***.***
Jovon Burns
Network Services Manager
14575 Presidio Square
Houston, TX. 77083
******@***.***
Marcus Bowie
Union Stewart
1730 Jefferson St
Houston, TX. 77033
*************@*****.***
Floyd W. Young
Pastor of Gospel Hill Baptist Church
7904 Hirsch Rd.
Houston, TX. 77016
Contact this candidate