Customer Service Sales

Profile

Talented, energetic, degreed professional whose education and experience

include eight years of management experience an MBA in Human Resources

Management and a Bachelors of Arts in Psychology. Focusing on business

operations, team building, leadership, and motivation, with a passion for

coaching and development.

Key Attributes & Skills

Staff Recruitment & Disciplinary Procedures

Retention

HR Seminar in Decision Foundations of

Outcomes Problem-based Learning

Human Capital Resource Optimization

Development

Sustainable Customer Managing the Business

Relationships Enterprise

Strategic Implementation Creating Change within

and Alignment Organizations

Bachelors of Arts in Psychology, Bennett College, Greensboro, NC 05/2003

Technology Applications

MS Office Word, Excel, PowerPoint and Outlook, Linkedin, Adobe, Kronos,

and Success Factors,

EXPERIENCE

Enrollment advisor, University of Phoenix, arlington, TX 02/2014-Present

Responsible for advising undergraduate and graduate students regarding

enrollment and degree completion requirements as well as admitting students

for the University's graduate and undergraduate certificate programs. This

includes developing academic plans for degree or certificate completion

following established guidelines.

Conducts student appointments to identify students' educational goals and

disseminate course and program information. This includes advising

potential and/or current students with respect to enrollment,

transferability and applicability of previous college credits earned,

degree program options, degree program requirements and progress, and

providing information on university policies, practices and rules.

Assists potential and/or current students in understanding their financial

obligations while partnering with students' assigned Finance Advisor.

Informs students of appropriate time and program commitments while helping

them identify available options to develop a personalized plan for success.

Uses professional knowledge and perspective to relate to new and potential

students to establish professional rapport and add to the student

experience.

Utilizes critical thinking and problem solving skills to address and

resolve student issues and ensure a positive student experience.

Monitors student participation and progress through the enrollment process

to ensure that students are in compliance with University policies.

Assists students in making informed decisions by providing timely,

accurate, and comprehensive enrollment options and program information.

Is proactive in identifying potential bottlenecks within the student

enrollment process initiating steps toward resolution of those bottlenecks.

Assistant Operations Manager, Designer Shoe Warehouse, arlington, TX

06/2011-02/2014

Partner with management to ensure alignment to ensure training and

development objectives. Assists with the recruitment and training of sales

associates. Provides feedback to management on employee performance and

participates in the training of the stock, receiving, recovery procedures

for sales associates. Assume full accountability for strategic oversight of

all company-established training programs as well as onboard/offboard

procedures for new hires and existing employees; process all related

paperwork and orientation materials.

Prepare weekly performance summaries and reports communicating success and

opportunities to the team

Administer and audit time keeping system, ensuring coordination with

payroll

Execute operational procedures and audits in compliance with company

regulations

Employee relations, conducting investigations and making recommendations

Manage personnel files, other HR and Recruiting administrative duties as

assigned, set up new hires in payroll, time keeping and benefit systems

Coach and mentor internal talent into influential roles through targeted

feedback and support designed to foster optimal performance and long-term

growth; ensure proper staffing levels.

Creates and takes accountability for a consistently positive work

environment that increases productivity, decreases unwanted turnover and

enhances the customer experience

Exceed customer expectations by delivering superior service while

concurrently achieving company goals for merchandise presentation and

sales.

Assistant Sales Manager, New York & Company, Atlanta, GA 07/2005-06/2011

Assume full accountability for strategic oversight of all company-

established training programs as well as onboard/offboard procedures for

new hires and existing employees; process all related paperwork and

orientation materials. Coach and mentor internal talent into influential

roles through targeted feedback and support designed to foster optimal

performance and long-term growth; ensure proper staffing levels.

Identify and resolve all performance issues and policy violations in strict

accordance with established company guidelines and EEO regulations.

Execute key audits, including payroll and I-9 forms, while maintaining

accurate records of all procedures for presentation to management.

Exceed customer expectations by delivering superior service while

concurrently achieving company goals for merchandise presentation and

sales.

Customer Service Associate, JC Penney, Pennsdale, PA 11/1998-07/2005

Represented company philosophy and goals in client-facing environment

delivering optimal customer service while encouraging sales. Supported all

merchandising efforts by processing and displaying products within various

company departments, including all setup and breakdown activities.

Therapeutic Staff Support, Concern, Lewisburg, PA 06/2003-07/2005

Conceptualized and implemented targeted behavioral plans for seriously

emotionally disturbed foster children ages 5 to 16 to avoid more

restrictive services or out-of-home placements and to promote appropriate

psychological growth. Observed, collected data, and recorded behaviors to

properly determine course of action in terms of customized care plans.

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