Customer Service Representative
Resume:
Stephanie Gonzalez
***** * ***** ****** **, Sanger, Ca. 93657
**********@***.***
OBJECTIVE
Seeking to obtain a responsible position as a phlebotomist in a
facility where my knowledge and skills can be utilized as well as
enhanced.
SKILLS PROFILE
Licensed by the National Healthcare Association & Ca. Department of
Public Health
Performed/Documented 50+ successful venipunctures
Performed/Documented 20+ capillary punctures
Completed 40+ hours of clinical training in Physician's office
HIPAA Certification obtained
Medical Manager course completed
Medical Terminology course completed
Comprehensive understanding of compliance and safety
EMPLOYMENT HISTORY
Phlebotomist (40 hours-Clinical internship) May 2010-July
2010
Virender S. Keleka, Fresno, Ca.
Performed a variety of routine blood drawing procedures to include
venipuncture.
Prepared, processed, and stored patient specimens and samples
according to departmental procedures using standard techniques and
equipment.
Utilized standard procedures for the maintenance of positive patient
identification.
Conferred with patient to obtain information for laboratory records.
Pharmacy Coordinator Nov 06-Jan. 07
Total Managed Care, Fresno, Ca.
Analyzed worker's compensation patient files to determine
qualification into pharmacy program
Inputted information into computer system to assist Registered
Nurses with work load.
Reviewed client case files in order to approve or deny prescription
medication requests.
Prepared daily printouts of all clients enrolled into program and
mailed benefit card to client.
Teller/Customer Service Representative June
01-Sept. 04
Bank of America, Sanger, Ca.
Accepted and inputted customer deposits
Withdrawals
Payments
Sold: Visa, MasterCard's, loans, IRA accounts
Removed customer ATM deposit envelopes and inputted amounts to
computer system
Balanced ATM Deposit amounts-twice daily
Greeted customers with friendly face within set amount of goal time.
Performed all aspects of customer service
EDUCATION
Certified Phlebotomy Technician-1 July 2010
Gurnick Medical Academy, Fresno, Ca.
Program Certificate Obtained
National Certification Obtained
References Furnished Upon Reque
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