Customer Service Professional

*** ****** ***** • BOLINGBROOK, IL ***** • PHONE: 630-***-**** • E -MAIL: *****.******@*****.***

www.linkedin.com/pub/chauntine-kendricks-dorame/47/722/a29/

CHAUNTINE J. DORAME

SUMMARY OF QUALIFICATIONS

"Has the ability to carry out programs under established policies and command the respect of staff. Problem solving,leadership, and communication skills are some of the qualities developed from my experience as a Director of Campus

Housing, Team Supervisor, Customer Service Representative, Inside Sales Representative, Human Resource Assistant

and Library Services Associate."

RECENT EMPLOYMENT HISTORY

2010 - Present MIFAB, Inc. - Inside Sales/Senior Customer Service Representative - Chicago, IL

•Serves as the voice of our manufacturing representatives and external customer.

•Handles inquiries between order entry, production, purchasing, management, scheduling, shipping and sales.

•Trains representative personnel and customers on MIFAB products and use of its internal systems.

•Maintains and develops six (6) out of the ten (10) largest company customer accounts.

•Provides pricing and delivery information as requested by the customer either externally or internally.

•Employs resources to ensure that customer requests, questions or complaints are resolved satisfactorily.

•Company Rewards and Recognition Coordinator.

2008-2010 Collegiate Housing Services – Director of Campus Housing – Tinley Park, IL

•Enhanced housing program 65% through proactive communications.

•Acted as a liaison between school personnel, students and their families, apartment communities and the

corporate office.

•Facilitated good collections by reducing costs by 15% and enforced the CHS rules and regulations .

•Counseled students and mitigated problems.

•Coordinated student move-ins and placement, including area and furniture inspections.

2007-Present Pearl Essence Foundation, Inc. – Chair, Board of Directors - Joliet, IL

• Appoints all committee chairs, and with the chief executive, recommends who will serve on committees.

• Oversees board and executive committee meetings.

• Acts as an alternate spokesperson for the organization.

•Works in partnership with the chief executive to make sure board resolutions are carried out.

•Periodically consults with board members on their roles and helps them assess their performance.

2006-2008 Naperville Public Library – Children’s Services Associate - Naperville, IL

•Provided reference assistance to library patrons and staff.

•Instructed patrons on the use of the library’s resources and equipment .

•Developed and implemented four (4) to five (5) weekly and monthly children’s programming themes.

•Produced informative electronic and written media for departmental use .

2005-2006 C. Berger Group, Inc. – Client Services Staffing Specialist – Carol Stream, IL

•Researched and interviewed potential temporary workers, placed qualified workers and acted as client contact.

•Assisted in executive searches, direct hires and recruiting assignments.

•Gathered, routed and completed Marketing, Sales and Cold Calls.

2003-2004 Naperville Public Library – Children’s Services Associate - Naperville, IL

•Provided reference assistance to library patrons and staff.

•Instructed patrons on the use of the library’s resources and equipment .

•Developed and implemented two (2) to three (3) weekly and monthly children’s programming theme s.

•Produced informative electronic and written media for departmental use.

•Department Summer and Winter Reading Volunteer Co -Coordinator.

2001-2003 Carol Stream Public Library – Children’s Services Associate I – Carol Stream, IL

•Performed basic reference assistance to library patrons and staff.

•Provided staff with clerical assistance in collection development.

•Assisted in departmental public relations programs and events.

•Conducted library reading outreach programs at community events.

•Performed special projects as required.

EDUCATION

1987 - 1992 B.A. in Broadcast Communications - Western Illinois University - Macomb, IL

TECHNICAL SKILLS

I have been certified in personal and team organizational leadership.

I am also proficient in the use of numerous Microsoft and Open Office Applications, Windows Operating Systems, the

Accountmate Software system, SAP-ERP systems, CRP/VMI programs, various integrated Library Software

applications, assorted on-line databases, Adobe Systems, Dreamweaver software, FileMaker Pro, Adobe software,

photocopiers, fax machines, laptop and desktop computer troubleshooting, phone and PrintShop.

REFERENCES

Available upon request

Contact this candidate