Customer Service Security

Chester Miller

*** ******* ***., ***. *

Newark, NJ 07104

Home: 862-***-**** ***********@*****.*** Cell: 973-***-****

CAREER SUMMARY:

Over 5 years experience in manufacturing and retail including customer service. More than 2 years experience in Security and 3

years in cash handling experience. Results driven and high-level problem solver. Known for exceptional customer service and

ability to train, motivate and work independently as a team player. Proficient in Microsoft Excel, Word and Mac applications.

EXPERIENCE:

Amtrak

8/14 – 12/14 New York, NY

Customer Service Associate/Baggage Handler

• Greeted passengers, answering questions, handling problems and directing passengers to appropriate areas, such as

tracks, baggage claim, transportation and connecting tracks.

• Used proprietary computer systems to weigh passenger baggage, charge baggage fees, file baggage claims for lost

merchandise and answer questions regarding train avaivals and departure information and baggage items in secure and

proper locations.

7/13 – 8/14 Clara Maass Medical Center Bellville, NJ

Security Officer

• Monitor cameras, provide protection, deescalate issues at hand through proper training procedures.

• Patrolling hospital premises for supicious activities, document all accordances in security log

• Interact with staff of divisions with special emphasis on drug storage areas, infant care unit and ward for the mentally ill.

2/14 – 7/14 AlliedBarton Security Service Newark,NJ

Security Officer

• Monitoring enrty and exit of the premises.

• Ensuring safety from theft and other misreant activity.

• Take necessary actions on spot when needed.

2/13 – 2/14 Home Depot Bloomfield, NJ

Garden Associate

• Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance.

• Fully packed down and in stock at all times; labeled and striped properly, operate forklift and reach truck.

• Promotes products and services using Greet-Qualify-Recommend-Close, resolves customers’ concerns; executes “Good, Better,

Best” strategy.

6/11- 03/13 Prudential Arena Newark, NJ

Entertainment Coordinator/ Guest Services

• Served as primary point of contact for the department, liaising between the facility, artists and/or their representatives,

and the general public.

• Performed various operational functions, such as recording attendance numbers, collecting admission fees and assisting

with program scheduling, security, scan and check tickets and provide radio assistance to associates.

9/10- 4/11 Whole Foods West Orange, NJ

Specialist/Seafood Prep

• Prepared fish and seafood for general purchase by cutting, cleaning and trimming down large fish and seafood.

• Handled customer service issues and made recommendations for which fish or seafood products to purchase at the

counter.

• Obtained training in the proper sanitation and preparation practices for cutting, handling and preparing seafood .

• Maintained inventory and displayed seafood in a way that attracts passing customers.

EDUCATION & ACHIEVEMENTS:

2013 Essex County College, CPR Certified, Licensed Security

2006 Employee of the Month (multiple times 5 star Customer Service) Whole Foods

2004 Certified Fork Lifter

2002 Certified Customer Service Associate Award

References Upon Request

References Upon Request

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