Customer Service Representative
Resume:
Davida Powell
Charlotte, NC **227
E-mail: *********@*****.***
Objective:
To secure a position that will further utilize my present skills/education
and allow growth within the company.
Experience:
Carolinas Healthcare Systems
Charlotte, North Carolina
CHS: Elizabeth Family Medicine - Charlotte, NC
02/2011 - Present
Patient Registration
. Determines patient eligibility and interviews all
patients scheduled for ambulatory care services
. Registers and Pre-Registers patients by obtaining
and entering all demographic insurance (HMO/PPO/POS)
. Obtains required documentation for scheduled
services and specific financial programs.
. Ensures proper deposit and reconciliation of cash in
accordance with Cash Management policies
. Obtain- pre-authorization number and enter on
patient account when applicable
. Ensure proper handling, completion and batching of
encounter forms
. Develops and maintains knowledge of the
participating insurance companies within the CHS
managed care
. Generates identification labels and other necessary
documents as part of the registration or
authorization process
. Demonstrates appropriate problem-solving and
interpersonal skills
. Maintains confidentiality at all times
. Currently serves as Team Lead of Communication in
the Elizabeth Family Medicine Retreat Practice
Meeting
. Provides assistance in Managed Care Department
CMC - Main 12/2007-
02/2011
Patient Registration/Emergency Department
. Served as Charge person for Emergency Room Business
Office, Interviews incoming patients in a hospital
setting
. Worked Daily Reports for Corrections for Patients
Accounts, Obtain and enter necessary personal,
financial, insurance, and/or other medical information
necessary for claims processing
. Responsible for processing and maintaining patient
records HBO Star, Bio Metrics, Med Data, Payer Link,
Blue E,RQI,DSS/Trinity Referrals
. Responsible for Access One, Insurance follow ups as
needed Workers Comp/Liability, Charity Assistance,
Insurance Verification, Medicare IM
. Customer Service Skills, Cash Management, Charge duties
as needed as well as answering Multi-Lines
Wachovia CIC 05/2006-03/2007
Charlotte, North Carolina
Data Analyst/Customer Service Representative
. Responsible for maintaining building relationships
with exisisting customers
. Analyze Financial contracts for WireTransfers
. Handles domestic WireTransfer and book processing for
Wachovia Customers
. Handle database changes research requests inquiries
from internal and external customers
JP Morgan Chase 09/2005-12/2005
Charlotte, North Carolina
Loan Processor
. Follow up with outside sources on missing or
questionsible documentation
. Submit documentation in timely manner
. Maintain excellent customer service standards with both
internal and external customers
. Assisting with collection and past due loans
Education:
Garinger High School, 1992-1995
Charlotte, North Carolina Diploma
Skills:
Microsoft Office; Data Entry (Alpha & Numeric); Peoplesoft9; Right Fax &
CASS system, Microsoft Outlook, Excel, Power Point, First Net, Star
Navigator, RQI, Hot Key, PASS, Payer Link, Meddata, IDX
References availible upon request
Contact this candidate