Customer Service Management

Garry Grissom • [Phone number]• [E-mail] Page *

Professional Profile

Individual seeking a management position on a team that is committed to excellence.

PROFESSIONAL SKILLS

Bilingual: English and Spanish

Microsoft: Word, Excel, Power Point

MOSS System

POS and Micros Training

HTML and Cascade Style Sheet (CSS)

Adobe Suite

ACHIEVEMENTS

• ServSafe Certification in food

and beverage Safety

• Management Certification

• Advanced Management

Certification

Professional Experience

Ilili Restaurant, New York, NY

Caterer/Barista/Busser/Runner/Bartender

June 2014 - December 2014

Responsibilities:

• Being attentive to the customers and providing excellent service

• Able to provide set goals under a timely manor

• Detail cleaning and maintenance of Operating Unit

• Heavy lifting of over 50+ lbs.

McDonalds, New York, NY

Manager

August 2008 – January 2014

Responsibilities:

• Supervised over 35 employees in a high demand fast paced environment

• Oversaw the general operations of the store; including but not limited to:

inventory management, scheduling, training, and strategic marketing and profit

targeting

• Developed business strategies with a focus on customer service excellence

Education

TCI College, 320 west 31st, New York, NY

Digital Media Arts Major

Economics and Finance Hs, 100 Trinity pl. New York, NY

High School Diploma - June 2008

Garry Grissom

1225 FDR Drive, Apt 5b, New York, NY 10009

Cell: 347-***-**** E-mail: *****.*******@*****.***

References Available Upon Request

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