Customer Service Representative
Resume:
De'mon R. Brown
Grand Prairie,TX 75052
To obtain a position with a company where there is an opportunity for growth to utilize diverse skills,
while providing an opportunity to learn and provide room for advancement. Motivated, personable
professional with several years experience in warehouse duties, forklift, & customer relations, with a
talent for quickly mastering concepts and procedures while possessing a diplomatic and tactful
personality with the ability to assist on professional as well as a non-professional level..
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills, and ability to work in a team environment.
Skills Summary
u Forklift Certified
u RF Scanner
u Tuggar
u Warehouse
u Customer Support
u Customer Service
u Ms office
u Outlook
u Windows 95-2000
u Xp
u 10key by touch
Professional Experience
Forklift Driver/ Warehouse Associate
u Moving stock using sit down forklift
u Follow policy and procedures due to Osha safety requirements
u Receiving & put away
u Order Picking
u Loading
u Stacking
u Inventory Control
u Reports
u Comply with management for instructions as necessary
REPLENISHMENT/Inventory Control
u Stocking of merchandise
u Follow policy and procedures due to Osha safety requirements
u Restock returns from stores
u Inventory control
package handler
u Load and unload packages and pacels on and off the trucks and planes
u Follow policy and procedures due to Osha safety requirements
u Report cargo discrepancies
u Comply with management for instructions as necessary
u Work closely with upper management when completing shipping requirements
u Required to move 1000 packages an hour
.
Customer Service REPRESENTATIVE
u Received incoming calls from perspective clients to discuss loans
u Responded to customer correspondence via phone,fax or email
u Proof read documents for accuracy
u Contact delinquent accounts to receive pay
u Assist customers with issues that may require research and implement resolution
u Worked with customers on deadlines for closings
u Navigate computerized data system & other relevant applications
u Builds repoire with customers
Loader/mail handler
u Sorted and scanned packages
u Load and unload trucks in the warehouse
u Reload turcks going out for delivery
u Comply with management for instructions as necessary
u Report cargo discrepancies
Employment History
Thyssen Krupp- Grand Prairie, Tx
Forklift Driver/Warehouse Associate, 2/28/2014- present
Khol’s- Desoto, TX (seasonal)
Replenishment/Inventory Control – 11/7/2013- 1/06/2014
fed ex ground – Hutchins, TX
Package Handler,
Lenders first choice – FRISCO, TX
Customer Service/Manager, 2006-2010
UPS-Dallas,TX
Loader/Mail Handler, 2001-2006
Education
Duncanville High School – Duncanville, tx
Diploma 1997
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