Customer Service Manager

S H A L A M A H YA H C H O V E, D C

**** * ****** *****: 916-***-****

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Sacramento, CA 95816 Email: ********.********.*.*@*****.***

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CHIROPRACTIC M A S S A G E O P E R AT I O N S M A N A G E R

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A highly-qualified, licensed chiropractic professional credited with a deep knowledge of massage therapy skills,

complementary alternative medicine, and business management. Strong expertise in customer service as well as the ability to

manage teams and create a positive environment. Highly accomplished in health and wellness, with a reputation for

professionalism and care. Strong expertise and understanding in ergonomics and research in complementary alternative

medicine for chiropractic and massage. Seeking a position as a Massage Operations Manager with a respected organization

that values leadership, judgment, and an extensive educational background.

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AREAS EXPERTISE

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Chiropractic and Orthopedic Therapy Massage Therapy Customer Service

Health and Wellness (Workshops) Leadership and Management Consulting

Complementary Alternative Medicine Business Development Nutrition

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PROFESSIONAL EXPERIENCE

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PRIVATE PRACTICE, S ACRAMENTO/BERKELEY, CA 1993 – 2014

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OCTOR OF HIROPRACTIC

Managed all aspects of daily operations, including maintaining cleanliness, overseeing hiring and performance

Oversaw a team of licensed Massage Providers for Wilbur Hot Springs Health and Wellness Spa

Provided customers with excellent support in all inquiries and issues

Conducted orientation, reviewed assessments, created safety guidelines, and handled marketing to ensure growth

Met with patients for personal consultations to best meet their massage and wellness needs

Maintained detailed patient records and other various forms of documentation

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WILBUR HOT SPRINGS, W ILLIAMS, CA 1984 – 2014

ORTHOPEDIC MASSAGE SPECIALIST

Integrated systematic manipulation of, or pressure on, soft tissue of the human body to stimulate blood circulation, relax

tight muscles, stimulate nerves and condition the skin for therapeutic purposes

Consulted with patients regarding their medical histories and assessed soft tissue conditions, joint quality, muscle

strength and range of motion

Maintained work stations, equipment, and all other massage materials

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CERTIFIED MASSAGE THERAPISTS, SACRAMENTO/WILLIAMS, CA

MASSAGE PROVIDER 1983-1993

Provided clients with guidance on stretching, strengthening, overall relaxation, and improving posture

Evaluated each client’s needs and recommend the best treatment on the basis of individual needs

Treated clients in professional settings, clients' offices and homes, and drug rehabilitation wellness centers

Consulted with other health care professionals, such as physiotherapists, to develop treatment plans for clients

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EDUCATION & TRAINING

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Doctor of Chiropractic, Life Chiropractic College – West, San Lorenzo, CA

General Science Degree, New College, San Francisco, CA

50 Hours Certification, Orthopedic School of Massage, Berkeley, CA

130 Hours Certification, Integrative Massage Therapy School, Sacramento, CA

Director/Full-Time Assistant Teacher, Integrative Massage Therapy Satellite School, Williams, CA

1,065 Hours State Qualified CMT, California Massage Therapy Council, (CAMTC)

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