Customer Service

Shantelle D. Eldridge Phone: 317-***-****/317-***-****

**** ****** ** *** #****, Indianapolis, IN 46229 E-mail Address: ****************@*****.***

WORK HISTORY

Kolache Factory Carmel, Indiana May 2014-0ct-2014

Hourly Manager

Manage the store and employees by myself by the end of business day close store and count down the drawers and

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do all the paperwork.

Express Scripts, Whitestown, Indiana October 2013-January 2014

Patient Care Advocate

● Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy

benefits, and maintain accurate and complete documentation of all inquiries.

Formica Corporation, Greenfield, Indiana August 2011-May 2012

Warehouse Operator

● Operated a walkie pallet jack to transport pallets of stock from one location to another. Perform crown to

pull orders for shipment.

PLS Financial/Check Cashers, Indianapolis, Indiana September 2009-July 2011

Customer Service Representative

Maintained a balanced cash drawer and completed all transactions accurately, including cash handling.

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Meijer Department, Indianapolis, Indiana June 2010-January 2011

Cashier/Sales Associate

● Handled cash and complete transactions in a manner that maintains proper cash and accuracy of point of

sale purchases.

Wal-Mart August 2007-July 2008

Overnight Stocker, Fishers, Indiana

● Filled shelves and ensured that merchandise is stocked in correct locations and in stable manner. Stocked

merchandise in stable manner and in their correct locations.

● Use pallet jacks effectively when transporting pallets of stock from one location to another.

Dick Sporting Goods, Indianapolis, Indiana August 2006 –June 2007

Cashier/Sales Associate

● Handled cash and operated cashier register system and provided to customer questions in an effective and

efficient manner.

Macy’s Midwest, Indianapolis, Indiana May 2006-August 2006

Sales Associate/ Shoes Expeditor

● Obtained merchandise for sale associates in order to provide excellent customer service for customers who

patronized Macy’s.

EDUCATION

Kaplan College Online/Distant Learning Student, Indianapolis, IN

Area of Concentration: Medical Assistant Year Attended: 2010-2011

National College, Indianapolis, IN

Area of Concentration: Medical Assistant Year Attended: 2007- 2008

Arlington High School, Indianapolis, IN Year Attended: 2002-2005

SKILLS

● Very Strong people, communication and customer service skills

● Ability to use multi-line telephone, fax machines and personal computers/MS Office Skills

● Detailed oriented and excellent organizational and multi-tasking skills

● Work well with minimal supervision and work well in a team

● Ability to stay calm while working in a fast paced environment

● Able to lift, carry, push, pull, bend and twist while handling products

● Machine Operator, Assembly Line, and Quality Control

Contact this candidate