Management Project

JAIDEEP SINGH,

+91-987*******, *********@*****.***

SUMMARY

Process and detail oriented software professional offering 15 years of global experience in IT industry managing end to end projects deliveries to customers. Proven tenacity in pursuing stakeholder commitment to objectives, adapting to inevitable project changes and conflict resolution through open communication across cross-functional and multicultural teams. Demonstrated pattern of strong leadership, problem solving and effective communication skills. Outstanding client relationship building skills.

• Program/Project, SDLC, Customer Management & Pre-Sales

• ETL, DWH & Business Analytics

• Telecom BSS – QoS, FMS, Revenue Assurance & Call Traffic Monitoring

• C, C++, Core Java & Shell Scripting

• Oracle, MySQL, eXtreme DB & SQL Server

• Hadoop (MapReduce, Hbase, Hive, Pig, Sqoop, Flume & ZooKeeper)

• Microsoft - Project, Office & Visio

EXPERIENCE

AGILIS INTERNATIONAL AUG 2003 – JUL 2014

PROGRAM MANAGER JUL 2011 – JUL 2014

• Manage the delivery of projects within program in terms of requirements gathering (SOW & requirements specification), project planning, estimation, tracking, measuring, status updates, success criteria, risk management, change management, stakeholder management and escalations.

• Lead the cross functional team of 40 members (C++, Java, Oracle, .Net, Business Analysts, Documentation & Support) to execute the projects involving – Analysis, Design, Development, Testing, Implementation review, UAT and end to end delivery to the customer.

• Define performance indicators for monitoring business objectives and develop program reporting to communicate key performance metrics to stakeholders.

• Proactively mentor & coach project managers while efficiently manage the program resource pool.

• Support the sales team through technical presentations, product demos, proposals, SOWs, LOE estimation, BOM, pricing and POC (Proof of Concept) support to customers worldwide.

Key Projects

• Data Warehouse Solution, Maxcom (Botswana)

Lead the end to end implementation of Data Warehouse Solution to Maxcom (Bostwana) which involved – Data Analysis of the data from Probes and Switches, creation and signoff of the functional specification document, leading the implementation team (C++, Java, Oracle, .Net, Business Analysts, Documentation & Support), UAT and final acceptance. The effort involves managing stakeholders, providing status reports, tracking issues and helping the implementation team (Reviews, technical guidance and conflict resolutions).

• Real time Call Traffic Monitoring System, Wind International Services (Belgium)

Managed the maintenance and support of the Real time Call Traffic Monitoring System implementation to Wind International Services which includes – Production deployment monitoring, track and manage the issues as per SLAs, prepare roadmap for the resolution of issues & implementation of CRs (Change Requests) and estimation (LOE) of the CRs.

• Quality Of Service Monitoring System, PURA (Gambia)

Managed the maintenance and support of the Quality of Service Monitoring System implementation to PURA which includes – Production deployment monitoring, track and manage the issues as per SLAs, prepare roadmap for the resolution of issues and implementation of CRs (Change Requests), estimation (LOE) of the CRs.

Presales

• Onsite Customer Presentation and Product Demonstrations

As part of presales activities, presented and demonstrated the Data Warehouse, Revenue Assurance and Fraud Management System to customers - Telecom Fiji (Fiji), Telikom PNG (Papua New Guinea), Robi Axiata (Bangladesh), Nepal Telecom (Nepal), DTAC (Thailand), Etisalat SL (Sri Lanka) and DiGi (Malaysia)

• Proposal/SOW Signoffs

Created and got acceptance of proposals and SOWs as per the proposed solutions for customer requirements. This involved – Understanding the customer’s requirement, mapping to Agilis BSS products, solution design, LOE, BOM and Pricing. Examples –

Telecom Fiji (Fiji) – Revenue Assurance Solution

Telikom PNG (Papua New Guinea) - Revenue Assurance Solution

Nepal Telecom (Nepal) – Fraud Management Solution

• Proof of Concept (POC) Execution

Executed the Revenue Assurance POC for Etisalat Sri Lanka. This involved data analysis and mini implementation of the Revenue Assurance Solution. The results were presented to the customer.

SENIOR ENGINEERING MANAGER AUG 2009 – JUN 2011

• Managed the deliveries of BSS products to multiple customers, with specialization into QOS (Quality of Service) and Call Traffic Monitoring System for GSM & SS7 network.

• Managed the customer in terms of requirements analysis, design sign offs, onsite system deployment, user acceptance, training and status updates.

• Managed SDLC and cross functional teams (Development, QA, Support and Documentation) as part of the product deliveries.

• Project planning, estimating, work breakdown structure, risk management, team management and quality management within defined scope, time and cost constraints.

Key Projects

• TrafficMind & ART (PRODUCT DEVELOPMENT)

(TrafficMind & ART are one of front line products of Agilis International. TrafficMind is a near real time Quality of Service Monitoring system and ART is a web based dynamic reporting system which allows the user to create various dynamic reports through a user friendly interface)

- Perform gap analysis between requirements, RFCs, and available/required features and design the configuration, customizations, extensions, interfaces required to meet the requirements.

- Manage the design, development, QA, documentation and delivery as per the product roadmap plan.

- Manage the delivery of the products to multiple customers including proof of concepts and demos.

• Customers: Wind International Services (Belgium) and PURA (Gambia)

ENGINEERING MANAGER AUG 2004 – JUL 2009

• Lead the efforts for creating design, developing prototype, comparing performance and recommending better technology.

• Provide technical leadership in the delivery of the products along with estimating & evaluating the effort/schedules, customer interaction for requirements analysis & status/issues reporting/discussions.

• Product Management - Gap analysis, product roadmap, design and configuration/customizations.

Key Projects

• LOOKUP TECHNOLOGY

This project was a R&D/Design effort, with the objective to find a high volume, high performance lookup technology. In this project the feasibility of an in memory database eXtreme DB was evaluated.

- Accomplished responsibility for evaluating the feasibility with eXtremeDB and its performance as compared to DISAM.

- Drove the efforts for creating design, developing prototype, comparing performance and recommending better technology.

- Provide technical leadership for enterprise application technology while estimating and evaluating the effort/schedules & providing training to the team on project architectures as well as on the software applications.

• DATA MINING PLATFORM (DMP), CTC COMMUNICATIONS INC., USA

The system is a server side component that enables a user to query data, which is distributed among several servers. It’ distributes the query passed by the user among servers, combines the result, and returns the combined result to the user.

• MESSAGE PROCESSING ENGINE (MPE), VIBRANT SOLUTIONS INC., USA

MPE involves creation of SS7 Stack, which processes SS7 messages and correlates them to form Call Detail Record.

PROJECT LEAD AUG 2003 – JUL 2004

• Designed the architecture of SS7 stack and distributed data mining platform.

• Lead the team in all the SLDC phases (data analysis, hands on coding, QA, release and configuration management) to implement the design and end-to-end delivery to the customer.

• Software/Platform: C, C++, ACE Library, MySQL, Forte/Sun Sparc compiler and Solaris 8 (Sparc).

• Key Customers: Vibrant Solutions INC. (USA)

• Key Projects: Message Processing Engine

SOTAS JAN 2000 – AUG 2003

PROJECT LEAD JAN 2002 – AUG 2003

• Lead the team in all the SLDC phases (Design, planning, data analysis, hands on coding, QA, release and configuration management) for end to end delivery of the Fraud Management solution to the customer.

• Customer interaction for weekly status, UAT and training.

• Key Customers: Jawwal (Palestine)

• Key Projects: Mediation (ETL) module for Fraud Management System

TEAM LEAD JAN 2000 – JAN 2002

• Lead the development team in extensive design, data analysis and development of various modules of the ETL/DWH platform (Mediation) that includes – transforming & enriching raw data, performance optimizations for loading large data into database repository.

• Developed parser libraries for various telecom network data formats in ASCII/Binary formats from probes and switches (SS7, AMA, ASN, Tap3, Nortel MTX, IXC, Ucs07, EMI and many others).

• Software/Platform: C, C++, Pro* C, Oracle Call Interface, Oracle, DISAM, ATL and Windows 2000.

• Key Customers: Verizon (USA), Maxcom (Mexico) and Interoute (UK)

• Key Projects: Mediation (ETL) module for Fraud Management and Call Traffic Monitoring Systems

HCL-DELUXE JUL 1998 – AUG 1999

PRACTICAL TRAINEE ENGINEER

• Development/customization, testing/debugging and research of the Automated Clearing House & Electronic Funds Transfer software.

• Installation & implementation of the ACH Switch Software at site. Technical support to the EPS staff, bankers and other technical team members of SMARS (SMART RUPEES) project in IIT Bombay.

• Software/Platform: C/C++, Btrieve, Novell Netware and MS-DOS.

• Key Customers: IIT Mumbai, State Bank of India and Canara Bank

• Key Projects: ACH (Automated Clearing House), SMARS

ACADEMIA

• Bachelor of Science from Agra University, Agra (1994)

• 3 Years GNIIT (Diploma course in Systems Management) from NIIT, New Delhi (1998)

• Certified Project Management Professional (PMP) (2012)

PERSONAL INFORMATION

• ADDRESS: A-112, First Floor, M2K AURA, Sector-47, Mayfield Gardens, Gurgaon, Haryana – 122 018

• DOB: Date of Birth: 3rd Feb 1973

• Visa: USA-B1 (Valid till 2022), Singapore-Business (Valid till 2015)

References can be provided upon Request

Contact this candidate