Management Technical Support

RAM MOHAN T.V

# *-*-***/*/*/A - Maruthi Nagar, Yousufguda, Hyderabad - 500 045

[pic]

Contact No.: +91-950******* E-Mail:

**********@*******.***

[pic]

~ Offshore Office management ~ System Administration ~Technical Support ~

Oracle Database Administration

[pic]

< A technocrat with over 5 years experience in offshore office management,

over 8 years in System Administration with technical expertise in support

functions and over 6 years of experience in Oracle DBA / Monitoring team

lead.

< Excellent skills in office management activates with interacting with

onsite & offshore management.

< Excellent skills in System Administration, Nagios configuration and

administration, database administration, backup and recovery activities

and cloning the databases.

< Comprehensive background in the installation, upgrades, configuration,

rollout and support of hardware, software, peripherals and network

devices.

< Proven skills in installation & configuration of:

o Nagios configuration, Linux, Windows server administration,

Exchange server administration, Novell Netware, Cisco Routers &

Switches, HP UX, Novell Netware and Citrix Servers.

o Orion ERP, Trac-2000 ERP.

< Experience in handling system performance issues & troubleshooting and

providing first level support configuration of hardware, software & other

networking devices.

< An effective communicator with exceptional relationship management skills

with the ability to relate to people at any level of business and

management.

SKILL SET

Technical Skills:

Operating Systems : AIX UNIX, HP-UX 11 & 10.2, Redhat Enterprise

Linux, Windows 2K, NT Server/Workstation, XP,

Vista

RDBMS : Oracle 9i, Oracle 8.1.x 7.3.x with SQL and PL/SQL

GUI's : Forms 4.5, Reports 2.5

Tools : Oracle Enterprise manager, Oracle Export/Import,

SQL*Plus, SQL Loader, Oracle Metalink, Microsoft

Office

ERP : Oracle Applications 11i, Orion, Trac-2000

Network Management : Nagios, Novell Netware, windows servers,

exchange server, Microsoft Network, Unix Networks, Citrix Server

Administration

Domain Exposure : Trading and Contracting, Order Management, Sales and

Distribution, Inventory Management

Database Administration

Functional Skills

Offshore office administration & Management

< Managing offshore office activates

o Employees HR related activates.

o Coordinating with onsite management and offshore management for the

smooth functioning of offshore office.

o Manage monthly fund utilization and other report related activates.

o Monitor the smooth functioning of the offshore activates.

Systems Administration

< Managing installation, configuration & troubleshooting of:

o Linux, Novell Netware, windows server exchange, Cisco routers, HP

UX, Novell Netware and Citrix servers.

o Nagios configuration and administration

o Windows 2000 & 2003 servers (Domain controllers, Exchange, File &

Print Servers).

< Overseeing maintenance and management of the various installations.

< Creating users and group and allotting permissions on resources such as

File and Print Server.

< Designing the Backup Strategy for the sites and ensuring

scheduled/unscheduled Backups as per backup plan and restoration.

< Diagnosing hardware and software problems, and replacing defective

components.

< Liaising with vendors for procurement of hardware/software.

Oracle Database Administration

< Managing Oracle database administration function involving:

o Disk space management, user profile creation and user rights

management.

o Creation & administration of all database objects, including tables,

clusters, indexes, views, sequences, packages and procedures.

o Database tuning and performance monitoring.

o Resolution of database start up problems.

< Ensuring user creation setups, creation of responsibilities; used stored

procedures, triggers, PL/SQL and other utilities provided by Oracle.

< Checking alert logs and handling escalation of issues.

< Creating tickets and assigning to offshore and onsite team for speedy

resolution.

Technical Support/Troubleshooting

< Addressing and resolving performance bottlenecks and ensuring maximum

network uptime.

< Assisting in designing and implementation of wireless network setup,

internet access control software & antivirus solutions.

< Suggesting improvements in the operations and processes to make the

system foolproof.

< Troubleshooting on problems related to hardware, software, peripherals &

network devices.

< Imparting training to end-users in the post-implementation phase.

CAREER SCAN

Since Sep' 13 : RakSan Consulting, Hyderabad as Systems Manager

Client : AISIN USA

Team Size : 15

Role : System Manager

< Leading 24X7 Remote Database Administration and Technical Support of

several instances of Oracle 9i, Oracle Applications 11i for a Fortune-100

organization.

< Coordinating with vendors for pricing and required configuration of

devices.

< Ensuing timely resolution of errors based on tickets assigned.

< Preparing and updating documents of incidents and calamities and creating

daily & weekly reports, etc.

Jan' 10 - Aug 13 : SRA Europe, Hyderabad as Offshore Team Lead /

Database Administrator

Client : Canon Europe

Team Size : 15

Role : Team Lead

< Leading 24X7 Remote Database Administration and Technical Support of

several instances of Oracle 9i, Oracle Applications 11i for a Fortune-100

organization.

< Coordinating with vendors for pricing and required configuration of

devices.

< Ensuing timely resolution of errors based on tickets assigned.

< Preparing and updating documents of incidents and calamities and creating

daily & weekly reports, etc.

Oct' 05 - Dec'09 : SRA India Private Limited, Bangalore as Monitoring

Team Lead /

Database Administrator

Client : Canon Europe

Team Size : 8

Role : Team Lead

< Leading 24X7 Remote Database Administration and Technical Support of

several instances of Oracle 9i, Oracle Applications 11i for a Fortune-100

organization.

< Coordinating with vendors for pricing and required configuration of

devices.

< Ensuing timely resolution of errors based on tickets assigned.

< Preparing and updating documents of incidents and calamities and creating

daily & weekly reports, etc.

Jan' 98 - Sep' 05: Al Ansari Trading Enterprise LLC, Sultanate of Oman

as IT Executive

Role:

< Administering team of 5 System Engineers for providing:

o ERP implementation Support and end user support

o Database Administration,

o Network Management and Maintenance of Infrastructure.

[pic]

Title : Implementation of Orion, Oracle 9i based ERP

Team Size : 7

Role : Team Lead

Accountabilities:

< Key user in HRMS, Financial, Inventory, Purchase, Sales and Distribution

modules.

< Training users and analyzing test data.

< Coordinating with management, users, onsite team and offshore team

members for system administration

< Liaising with vendors for purchase of hardware/software.

< Maintenance of Cisco routers, HP UX, Novell Netware, Citrix servers.

[pic]

Title : Implementation of Trac-2000, Oracle 8i based customized

ERP from MBT, Pune

Team Size : 7

Role : Team Member

Accountabilities:

< Key user in Sales and Distribution, Inventory Management modules.

[pic]

Title : Implementation of Structured Cabling

Team Size : 4

Role : Team Member

Accountabilities:

< Assisting team for identifying and surveying suitable network for

organisation.

< Installation and testing of Windows and Unix Network.

[pic]

Title : Implementation of Tally - Accounting Software

Team Size : 4

Role : Team Member

Accountabilities:

< Undertaking installation and testing of Windows Network and printer

configuration.

< Training functional users and technical support team.

< Defining test data for implementation.

< Coordinating with offshore and onsite team.

[pic]

Title : Implementation of Novell Network, Cabling and Routers

Team Size : 4

Role : Team Member

Accountabilities:

< Coordination with vendors to procure software/hardware.

< Installation of Novell Netware, routers and printer configuration.

< Providing maintenance and support of software and hardware.

Dec' 93-Sep'97: Sri Vyasa NSS College,Wadakkanchery,Thrissur(dist),Kerala

as Senior

D

Faculty-- Department of Computer Applications.

Role:

< Imparting theoretical and practical training in DBMS, System Analysis and

Design to Graduate and Post Graduate students.

< Designing curriculum for Post-Graduate diploma courses.

< Guiding students in successful completion of their project work

< Conducting development, testing & deployment of software for "College

Admission Management" in FoxPro

Attainments:

< Successfully implemented "Payroll software for staff" in college.

ACADEMIA

1991 Bachelor of Science from Sri Vyasa N.S.S. College, Thrissur, Calicut

University

1993 Diploma in System Management from National Institute of Information

Technology (NIIT)

1997 Certification in ORACLE from Datapro Infoworld Ltd., Computer

Education Division

2010 Certification in Red Hat Linux administration from SQL Star

international,Hyderabad.

2012 Certification in Windows server administration & Exchange

administration from Zoom Technologies,

Hyderabad.

PERSONAL DOSSIER

Date of Birth : 26th February 1970

Passport Number : K6449092

Contact this candidate