Customer Service Sales/Coordinator/Dispatcher
Resume:
Karoll B. Walsh
Osseo, MN 55369
Email: ***********@*****.***
OBJECTIVE: To provide excellent customer service and leadership skills to your
organization.
HIGHLIGHTS OF QUALIFICATIONS
• Demonstrated leadership ability
• Excellent customer service skills
• Ability to work well with diverse populations
• Excellent communication skills both verbal and written
• Proven ability to work independently and in a team environment
EMPLOYMENT HISTORY
Carl Zeiss Industrial Metrology, LLC
Maple Grove, MN
Service Deployment Coordinator 2013 – Current
• Work within Regions.
• Maintain a check in/check out list for Technicians.
• Regular communication with customers, Regional Service Managers and Technicians.
• Scheduling qualified Technicians for routine maintenance, repair service, installations
and pack/move of Zeiss manufactured machines.
• Preparing quotations for billable repair service, parts and pack/moves.
• Contract review of purchase orders from customers.
• Order parts, tools, equipment needed by Technicians.
Deluxe Corporation
Shoreview, MN
Customer Relations 2009 – 2013
• Work in a team environment to meet company goals
• Ability to successfully adhere to company policies
• Provide solutions/answers to customers who have received an incorrect product or
unsatisfactory service
• Successfully assisted customers with ordering banking products to operate a small
business
• Ability to successfully complete projects in a timely manner
• Provide excellent customer service
• Professionally handle a large volume of in-coming calls
LSG Sky Chefs
Minneapolis, MN
Operations Supervisor 2006 – 2008
• Strived to increase productivity and keep staff on task by performing audits and job
performance reviews
• Monitored employee’s daily work activities in relation to punctuality, scheduling and
use of sick time
• Updated shift reports and completed appropriate reports in a timely manner
• Provided customer service to airlines serviced by LSG Sky Chefs
• Attended daily operations meetings with Northwest Airlines
• Proven ability to effectively resolve disputes
Carlson Wagonlit Travel
Mendota Heights, MN
Travel Counselor 2006 – 2006
• Worked in a team environment for specific clientele and handled all aspects of business
travel and accommodations
• Successfully assisted clients with a host of travel needs
• Ability to adhere to company policies and procedures while exercising sound judgment
• Provided excellent customer service
• Professionally handled a large volume of in-coming calls
Northwest Airlines, Inc.
Eagan, MN
Central Load Control Agent 2004 – 2006
• Successfully conferred with airline personnel regarding loading procedures for weight
and balance critical flights
• Accurately executed daily operations of weight and balance for all Northwest Airlines
domestic and international flights
• Successfully adhered to regulations and procedures ensuring the safe operation of flights
Customer Service Agent 2001 – 2004
• Effectively communicated to Pilots in order to direct them to the proper gate upon arrival
• Coordinated concourse activity by keeping gate and ramp agents aware of gate and
aircraft changes
• Efficiently coded flight departures and delays
• Communicated with Fuelers to maintain efficient fuel levels for departures
• Verified passenger and flight crew requirements
• Professionally greeted passengers upon arrival
• Assisted passengers with locating lost luggage and baggage claims
Reservation Sales Agent 1999 – 2001
• Effectively processed high volume of in-coming calls to created and maintain flight
reservations for domestic and international travel
• Assisted passengers with resolving reservation problems
• Worked the “World Perks” line and assisted elite members in redeeming frequent flyer
miles
EDUCATION
• Associate of Arts degree in Business
Northland Community College, Thief River Falls, MN
• TV/Radio Broadcasting Certificate
Thief River Falls Technical College, Thief River Falls, MN
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