Objective
To obtain position that allows for continued professional growth within
the customer service field while providing continued higher standards of
service excellence.
Profile
Motivated, personable business professional with customer service
experience in sales and service industries. Always ready for new
challenges in new fields.
Flexible and versatile - able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary
Project Management Computer Savvy
Report Preparation Customer Service Group
Written Correspondence Scheduling leadership/oversight
General Office Skills Problem solving Professional
Presentations
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
o Initiate relationships with new vendors.
o Author professional correspondence to customers and vendors.
o Set up and schedule service calls for projects within set time windows
for coordinated timely completion requirements.
o Communicate concepts to manangement and customers using layman's terms
to facilitate understanding.
o Rapidly learn and master varied computer programs.
Customer Service/Marketing/Problem Solving
o Oversee project operations and provide impeccable customer service.
o Develop and implement strategic service operations plan for business:
o Launched a service and operations plan for various pieces of
equipment in an industrial environment.
o Created work instructions for new equipment previously not used
in pacticular applications.
DETAIL MASTERY & Organization
o Manage all aspects of day-to-day operations as multi-site maintenance
leader.
o Facility maintenance.
Employment History
Walgreens 9-2014 to present
o Cashier
NAA (National Agents Aliance) 7-14 to present
o Sales Representative
Ail (american income life) 5-14 to 8-14
o Sales Representative
SKF USA -9-12 To 5-14
o Ball Screw Assembler
o Roller Screw Assembler
o Centerless Grinder
o Accuator Assembler
o Janitorial
o Experienced Hilo Driver
Express Employment Professionals -9-10 to 9-12
o Various temporary positions leading up to SKF USA
Meridian Automotive systems -Detroit, mI __7-98 to 7-09 pressent (Plant
closure)
o Boiler Operator
o Builbing Maintanance/Hilo Driver
o Machine Repair
united community hospital - detroit Mi. __4-98 to 7-98
o Building Maintanance
sims Maintanance -southffeild, mi __11-96 to 4-98
o Building Maintanance
o Boiler Operator
o Team Leader
o Facility Management
Education
Gary Area Career Center --- Gary, In.
o Automotive Repair --- Certificate 6-88
Theodore Roosevelt High School --- Gary, In.
o Major Area of Study __ Technical Studies ---Diploma 6-88
References
> Matthew Blevins -3rd Class Stationary (Boiler)/Refrigeration
Engineer Supervisor -Retired
734-***-**** ******@****.**.***
> Dana Walker -Friend
313-***-**** *************@*****.***
> David Stewart -Demolition Consultant
313-***-**** ********@*****.***
> William Sims -- 2nd Class Refrigeration Engineer/Company Owner
248-***-**** ********@*******.***