IT Support Technician
Resume:
CHAUNCEY SPRINGS
San Antonio, TX 78253
*******.********@*****.***
CAREER OBJECTIVE: To obtain a position in the IT field and gain valuable skills while
furthering my education
EDUCATION: Associate of Applied Science – Network Administrator
Graduated – December 2013, Northwest Vista College
GPA – 3.93 (Out of 4.0)
Computer-related courses completed:
• Intro PC Operating Systems
• Cisco 1: Network Fundamentals
• Cisco 2: Routing Protocol
• Cisco 3: LAN Switch/Wireless
• Cisco 4: Accessing WAN
• Network Security (Cisco)
• Fundamentals of Information Security
• Computer Programming (Java)
• Windows Server 2008 Active Directory Configuration
• Windows Server 2008 Network Infrastructure Configuration
• Windows Server 2008 Applications Infrastructure Configuration
• Design Security Microsoft Networks
• Linux Installation & Configuration
QUALIFICATIONS SUMMARY
• Skilled in verbal and written communication
• Excellent organizational skills
• Cisco Certified Network Associate (CCNA)
• Proficient with Windows programs and tools
• Experience with PC hardware/software troubleshooting and imaging
EXPERIENCE
Field Service Technician, Robert Half Technology, San Antonio, TX 11/14 – Present
• Assembly and disassembly of office workstations
• Assisting in the moving of equipment
• Installation and troubleshooting of office equipment
(PCs, network printers, fax machines, etc.)
Technical Support Representative, Pace, San Antonio, TX 10/14 – 11/14
• Providing over the phone troubleshooting for
customer’s AT&T U-Verse service
• Ordering replacements for customer’s malfunctioning equipment
Cisco Lab Intern, Northwest Vista College, San Antonio, TX 10/13 - 12/13
• Performing general PC maintenance
• Checking and documenting any changes to hardware
• Providing assistance to students
• Troubleshooting network issues
• Replacing malfunctioning equipment
PRE-PROFESSIONAL EXPERIENCE
Leadership
• Volunteer at Valero Texas Open to raise money for African American Scholarship
Program
• Assistant coach and mentor for team in youth basketball league
Organization
• The National Society of Leadership and Success, Sigma Alpha Pi
• Phi Theta Kappa Honor Society
Awards
• Valero Energy Foundation Distinguished Scholars Scholarship Recipient
• General Henry H. Arnold Scholarship Recipient
PERSONAL REFERENCES
Mr. Preston Johnson
Technical Recruiter, Robert Half Technology
San Antonio, TX
Phone: 210-***-****
Email: *******.*******@***.***
Mr. Dion Walker
Supervisor, Pace
San Antonio, TX
Phone: 210-***-****
Email: ****.******@****.***
Mr. Pierre Culver
Program Manager, Traumatic Brain Injury Program, United States Army
Fort Sam Houston, TX
Phone: 210-***-****
Email: ******.******@**.****.***
Ms. Cathy Sermons
Program Analyst, SpecPro Technical Services
San Antonio, TX
Phone: 210-***-****
Email: **************@***.***
Airman First Class Charles Atkinson
Security Forces, United States Air Force
Minot Air Force Base, ND
Phone: 701-***-****
Email: *******.********.*@**.**.***
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