Engineer Service

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Nikhil.R.Udupi

objective:

I have Over 5+ years of Experience in IT industry; I am looking forward to

a career, where I can explore myself to achieve technical excellence

through dedicated and subsistence efforts to become a part of technical

expertise in field of Network infrastructure, Routing, Switching and

Firewall management.

Technical Skills:

. Hands on experience in configuring and troubleshooting Cisco,

Fortinet, Juniper and Checkpoint firewalls.

. Configuration, installation and management of F5 BIG IP load balancing

device LTM -3900.

. Creating access lists and rules on Cisco, Fortinet and Juniper

firewalls.

. Configuring and troubleshooting IPSEC site-to-site VPNs on Cisco,

Fortinet, Juniper and Checkpoint firewalls.

. Creating rules on checkpoint firewall using smart dashboard and

analysing logs through Smart view tracker.

. Configuring of STP, VLAN, VTP and EtherChannel on switches.

. Working knowledge of tools like Zenoss, Service Now, Assyst,

LotusNotes and Maximo.

JOb expereince:

Accenture, Bangalore (Network & Security Engineer) Apr 2014 - Till date

Client: UK based client 1

Responsibilities

. Supporting network security infrastructure for global customers

. End-to-End involvement in incident, change and problem management life

cycles.

. Managing and configuring Checkpoint, Cisco ASA and Fortigate

firewalls.

. Troubleshooting malfunctions of network hardware and security systems

to resolve operational issues and restore services.

. Configuring access policies on the Checkpoint, Cisco ASA and Fortigate

firewalls.

. Design and implement security policies using ACL on Cisco ASA.

. Configuring access rules on Fortigate firewall and verifying the

connectivity between various VDOMs.

. Setting up IPSEC L2L VPN connections for access to remote peers.

. Configuring F5 BIG-IP to provide Load Balancing for server farm.

. Installing and updating the SSL certificate for the websites on F5

Load balancer.

. Implement network security for remote access. Tasks includes

configuring site to site and clients to site VPN tunnels through

multiple Cisco ASA and Checkpoint firewalls, and maintaining access

policies for remote users

. Setup and maintain Checkpoint R75 security policies including NAT, VPN

and SecuRemote access

. Troubleshooting the incidents by proactively spotting them or through

monitoring tools.

. Scripting the changes according to customer's requirements and

implementing the changes.

. Installing and upgrading the network devices, firewalls and switches.

. Performing DR testing between multiple data centers.

. Categorizing and prioritizing the alerts generated by the monitoring

tool and creating work tickets in ticketing tool Service-now.

. This involved dealing with spotted faults, or faults called in by

customer and working on them according to SLA's.

. Preparing KB and KEDB documents for knowledge base.

. Conducting training sessions for internal team members.

. Logging all support incidents ensuring all data is complete and

accurate.

. Responsible for data network disaster recovery planning and

implementation.

Accenture, Bangalore (Network Engineer) Jul 2012 - Apr 2014

Client: UK based client 2

Responsibilities

. Provide L2 support for 150+ network devices of client's Network

infrastructure including Routers, Switches, Firewalls and VPN.

. Manage infrastructure by monitoring & troubleshooting

Internet/MAN/WAN/VPN connectivity & configuration related issues.

. Troubleshoot network Incidents, work on service requests, Change

requests & ad-hoc requests.

. Configuring firewall rules to allow access based on the client

request.

. Co-ordinate closely with users, other resolver teams, & vendors for

timely closure of calls by following Incident Management Process and

meet the customer expectations and resolve incidents within SLA.

. Support BCP activity.

. Involved in critical Change Requests like:

-Extending VLAN in MAN & CORE network.

-Creating LAN to LAN VPN's between client site and third party.

-Supported planned DR activity.

-Auditing & Tidying Firewalls rules.

. Involved in activities like:

-Enable SFTP access between client & 3rd party.

-Enabled Firewall policies for new projects.

-Logging call with BT for Internet & MPLS connectivity related issues.

-Co-ordinated with local Network Team for connectivity issues which

has helped to reduce the number of issues being reported.

Previous Role: Lead for 2 Service Desk accounts.

Responsibilities

. Tier 1 Support provides first level technical support for two Service

Desk Accounts including User admin tasks.

. Acting as a team lead for both desks.

. Interactions with client and preparing reports of the service desk.

. Call and issue Management using the incident management tool;

. Incident / request detection and recording

. Assigning a priority as appropriate

. Assigning to appropriate resolving domain

. Escalation of issue when needed

. Worked in Microland for the process "BELKIN (U S)"as Technical Support

Engineer.

. Worked in Nirvana Business Solutions (International BPO Company) for 13

months as customer support associate for the process "LOVEFILM".

Additional responsibilities:

. Provide product/process/Tools Training to frontline engineers and the

new recruits

. Perform Root Cause Analysis for escalations & Service Outage issues.

. Training & Transport SPOC for project.

. Manage all PMO tasks of the project and getting involved with project

manager in preparing client presentations.

. Conducting frequent quality checks on several areas of process and

product.

. Updating the team with information related to product/process change.

ACHIEVEMENTS:

. Promoted to next level in just 17 months ahead of others in peer group.

. Received Best Performer Award in Accenture.

. Batch topper during the training session assessments in Microland.

. Winner of Spot awards for three consecutive weeks in Microland.

Academic profile & Certifications

. Bachelor of Technology Electronics & Communication, MMEC, VTU, Belgaum

2004-08.

. Cisco Certified Network Associate (CCNA)

. ITIL v3 Foundation

Personal Details

Date of Birth 18th March 1987

Location Bangalore

references:

References are available on request.

#005, Block No.G4, Provident Welworth City, Marasandra, Yelahanka-

Doddaballapura

Main- road, Bangalore - 561203.

Mob- 991-***-****

Email: **************@******.***

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