Customer Service

MARCUS YOUNG

**** ***** ** **

Washington,D.C ***02

*************@*****.***

202-***-**** Cell

Mailroom Experience 20 years

Finishing Equipment Experience 20years

Inserters Experience 20 years

Postage Meters Experience 20 years

Fedex,UPS,DHLand AIRBOUNE Shipping

Experience 20 years

COMPETITIVE OBJECTIVE

Seasoned,diversified Customer Service Representative/Office Cooordinator,seeking a career growth position with advancement opportunities.

AREA OF EXCELLENCE

Over 20 years of Customer Relations,File Management&Mail Clerk experience.Excellent Time Mgmt&Organizational skills.Work independently or within a team. Strong Leadership & Receptionist skills.Acounts Payable/Receivable(Payment Processing).Ability to multi-task while working in a fast pace enviroment.Data entry,Filing,Photocopying,Scanning and Faxing.PC Skills:MS Outlook,Word,Excel,PowerPoint&Internet Explorer.

PROFESSIONAL EXPERIENCE

Staffing Now Rockville MD

Data Entry/Mailclerk 3/2014-9/2014

Opening/delivering and scanning of US mail, UPS,FEDEX,and DHL packages,and the updating

and scanning of immigration and visa documents using a Cannon DR-G1130 image runner.

Dollar Tree Jessup MD

Stock clerk/Cashier 2/2013-4/2013

Loaded/unloaded delivery truck. Unpacked and stocked shelves to replenish store products.And the daily sanitation of the store floors and restrooms.

Mclean Gardens Condominiums Washington,D.C

Office Assistant 2/2012-8/2012

Meet and greet potential residents.Discuss apt options and availability.Worked as a liaison between the existing residents and managerial staff.Performed follow ups on request/issues(i.e. Maintenance repairs, trash removal, moving out etc) processed employee over time work hrs via QuickBooks .And answered multi line switch board.

(DTI)Document Technology Incorporated Washington,D.C

Imagining Technician/Mailclerk 3/2011-2/2012

Responseible for operating mail equipment(i.e mail inserters,sorters and finishing equipment)in an automated high volume enviroment.Received,sorted and proccessed mail documents, packages and supplies.Performed pickup and deliveries of internal mailduring scheduled runs.Prepared materials for mailing including postage,preparing items for shipment or collection,distributing items as needed,ensuring items are properly labeled and documenting data according to management guidelines.Kept manager advised of employee request,and other related matters.Maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude.Demonstrated flexibility in satisfying customer demands in ahigh volume and productive eviroment.

Oce Business Solutions Washington,D.C

Lead Mailclerk/Phtocopier Technician 6/2006-3/2011

Assisted with overseeing day to day operations of the mail&copy room.Received& responded to inquiries regarding incoming deliveries and shipment request.Processed outgoing US mail utilizing a Pitney Bowes postage machine.Prepared,shipped and tracked outgoing/overnight shipments via UPS and FEDEX. Picked up and delivered internal mail based on rotation schedule.Responsible for peocessing and completing various coying job request .Provide status updates to internal requestors and many other tasks such as bank runs .

EDUCATION

Bachelor of Science,Information Technology-Present (C.T.I)Career Tech

Accounting I Certificate, June 1990 Penn Center

High School Diploma, June 1990 Eastern High School

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