Network Engineer
Resume:
Debra Johnson
Stockbridge, GA *0281
*******.*.*****@*****.***
Professional Objective
To apply my experience in the Information Systems field to improve and
profitability and efficiency of an established organization.
Professional Accomplishment
1. Lead, perform and organize yearly Disaster Recovery exercises for the
home office and backup sites, to ensure, in case of an emergency, the
company is able to fully be ran through the secondary site
2. Lead the project to eliminate the StorageTek silo, and lead the
project to implement the Virtualization system, saving the company
over 1 billion dollars a year
3. Received several promotions throughout my numerous years of service
within the same company, by taking on projects to enhance job
performance and time allocation, allowing the associates to do their
jobs better and more proficient, while also saving the company from
unforeseen errors that could possibly cause the company to lose money
Professional Experience
Underwriting Service Agent October 2013 - Present State Farm
* Specialize in meeting the needs of individuals who are seeking
Automotive, Life, or Fire Insurance
* Assist in selecting the proper insurance coverage that fits their
needs
* Assist in the decision making process of granting or denying
insurance
Edward Jones
Network Engineer - Information Systems (2008- May 2013)
1. Support Network Infrastructure, with the ability to provide
consulations and direct technical support in life cycle planning,
problem management, integration, and network configuration in a 24/7
environment.
2. Responsible for the project planning for network related areas within
Local Area Network (LAN) Wide Area Network (WAN), and voice platform.
3. Provide second-tier support and assistance for user community for a
large variety of software applications and services used throughout
the firm
4. Assist in the decision making process to grant or deny approval for
future projects or modifications to the existing computer systems
5. Support the global network environment by isolating and assisting in
resolving issues relating to the network infrastructure utilizing
6. Assist application teams with investigation / research pertaining to
non-critical issues; which includes but is not limited to: UNIX
process/performance/response
7. Monitor alerts generated by routers, switches, their circuits and any
terminating or intermediate equipment critical to the transfer of data
8. Review and handle the problem ticket system, including monitoring,
reviewing, troubleshooting and/or escalating for resolution for Call
Center
Edward Jones
Production Support Analyst - Information Systems (1999 - 2008)
1. Monitor production batch processing and respond to console request
2. Analyze and restart abended jobs through CA-7 and Zekeand make program
and JCL modifications
3. Process user requests via wires and grant firecall/DMLO access to
users for program changes
4. Create Service center tickets for hotlines
5. Update documentation, load Data Center Silo tapes, and serve as a
mentor to new and existing associates
Edward Jones
Operations Specialist - Money Market Department (1986 - 1999)
1. Answering incoming calls and wires from home office associates while
consistently providing A++ service
2. Make pay or bounce decisions on Money Market checks and ACH items
3. Work in partnership with branch offices on signature verification,
Money Market check orders, check personalization, Money Market
fund/privilege changes, check application approval, fee reversals, CFO
maintenance, debit card maintenance, stop payments, check adjustments,
exception processing and resolving problems
Technical Experience
Mainframe languages: CICS, TSO, ISPF, UNIX, JCL, OPS/MVS OS390, Zeke/Zebb,
IPL, Omegamon, EJE1, EJE2, JARD, LAN/WAN, SAP
Software: UNIX, MRTG Farm web GUI, NetCool, Spectrum, Windows NT 4.0,
Windows 95/98, Microsoft Office 2010, Microsoft Exel, Microsoft Word,
Microsoft Outlook, Autoteam, CA/7 (scheduler), Email, Fax, SDSF, Service
Center
Hardware: SUN/Akibia, EMC, StorageTek Silo, HMC(Hardware Management
Console), NetApp(Network Appliance)
Education
Lindenwood University, St Charles, MO, Information Technology - June 2010 -
2012
Lindenwood University, St Charles, MO, Criminal Justice - June 2012 - May
2013
St. Louis Community College - Florissant Valley, St Louis MO, August 1990 -
December 1991 Business Administration, January 2000 - December 2001
Information Systems
References
Available upon request
Contact this candidate