Salesforce.com System Administrator

Block *** Lot ** Purok *, Upper Bicutan

Bernadeth Escoto Taguig City

091******** (Mobile) 090******** (Mobile)

**********@*****.***

RESUME SUMMARY

Latest Position Advanced System Administrator

Years(s) of Work Experience 4 years

Latest Job Function Application Specialist - Software

Latest Industry Sector Contact Center/BPO

Latest Career Level Middle

Highest Education Attained Vocational/Short Courses/Diploma

Authorized to work in Philippines Yes

Latest Salary PHP26,500

Expected salary PHP30,000, Negotiable

Availability Immediately Available

PERSONAL PARTICULARS

Gender Female

Age 31

Date of Birth 01-May-83

Nationality Philippines

Marital Status Single

Living Location Taguig City

Postal Code 1633

EXECUTIVE SUMMARY

I'm an undergraduate of Bachelor of Arts in Mass Communications at Pamantasan ng Lungsod ng Pasay where i underwent various seminars on leadership and teamwork as a

member of Tyatro Pasayeño.

EDUCATION

2000 - 2002

Pamantasan ng Lungsod ng Pasay, 2nd year level (major: Bachelor of Arts in Mass Communications)

W ORK EXPERIENCE

Salesforce.com Apr / 2013 - Aug / 2013

PHP 26500

Advanced System Administrator

I work as an application specialist for Salesforce.com handling support requests for the American Region. My responsibility is to make

sure that I guide my customers in using their CRM tool, not only resolving issues that they encounter, but most importantly, educating

them on the functionalities of the tool and how they could maximize it to fit their business needs.

Stream Global Services Int. Mar / 2012 - Jan / 2013

PHP 21500

Technical Support Professional II

I was a certified System Adminstrator for a Customer Relationship Management Tool.

Harte - Hanks Incorporated Aug / 2010 - Sep / 2011

PHP 18,000

Resolution Expert

Worked as a resolution expert for a major gaming console company.

Teleperformance May / 2009 - Dec / 2009

PHP 18,000

Technical Support Representative

Supports small business customers of a major I.T. products manufacturer in the United States.

Teletech Customer Care Management Apr / 2008 - May / 2009

PHP 17,000

Technical Support Representative

Assists customers of a major telecommunications company in Australia.

Teletech Customer Care Management Jun / 2007 - Dec / 2007

PHP 15,500

Customer Service Representative

Supports home networking customers for a major DSL company in the United States.

SKILLS (OPTIONAL)

Knowledgeable in MS Outlook, MS Word, MS Excel and Powerpoint. Above average typing speed and very good communication skills.

L ANGUAGES (OPTIONAL)

Spoken: English, Filipino

Written: English, Filipino

PROFESSIONAL QUALIFICATIONS (OPTIONAL)

Certified Advanced System Administrator

Salesforce.com, 2013

Certified System Administrator

Salesforce.com, 2012

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