Customer Service Representative

Melissa Diedrich

*** * ***** **

Appleton, WI ***11

Cell: 920-***-****

*****.********@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Polished, professional customer service rep offering:

• 6 years of experience providing customer support in busy call center environments for the insurance industry.

• A commitment to customer service with the ability to build relationships and resolve issues.

• Listen attentively and solve problems creatively.

EXPERIENCE

Sales Producer/Customer Service

12/2012-Present, Rick Flora Allstate Agency, Appleton, WI

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Locate resources for

problem resolution and design best-option solutions. Interface with internal partners in accounting, new business, and

operations. Provided quotes for auto, home and umbrella.

• Commended for initiative, enthusiasm, customer focus and dependability in performance.

• Completed customer service training to learn ways to enhance customer satisfaction and improve productivity.

Client Service

5/2008-11/2012, Ameriprise Auto and Home Insurance, De Pere, WI

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.

Provided umbrella quotes. Used consultative cross selling techniques.

• Managed a high-volume workload within a deadline driven environment.

EDUCATION

Reedsburg High School 1984-1987

Wisconsin Property and Casualty certificate 11/2012 - 10/2015

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