Customer Service Rep

Objective

Top performing employee providing over ten years’ experience in the customer service field,

looking to secure a position with a company that will enable me to utilize my strong

interpersonal communication skills with the opportunity for performance based advancement.

Skills Qualificaction

Highly motivated, results oriented, dependable professional. Excels in fast paced enviroments, works well

independently as well as part of a team. Experienced in call center, heatltcare, restaurant, retail and warehouse.

Work Experience

05/2014 10/2014 Direct Support Staff York County Board of Disabilities York, SC

Assist individual with disabilities

Medication distrubution

Encourage appropiate behavior

Assist with hygiene and daily grooming

Teach individual to maintain a clean home

Follow individual l treatment plans

08/2010 06/2014 Customer Service Rep iQor, Charlotte, Nc

Handle inbound and outbound customer care calls

Gather data and document proper systems per customer requirement

Responsible for basic customer communication via e mail, memos and voicemail

Process Payments using debit and credit card system

Listen carefully for key concerns of the customer

Assist with technical support

Resolve customer complaints

12/2010 08/2011 Assembly Line worker Spencer Gifts, Pineville, Nc

Pick and sort order

Check items against the packing list

Pre Wrap items

Pack, label and process for shipping

05/2008 01/2009 Customer Service Rep Circle K, Fort Mill, Sc

Greet and assist customers

Maintain clean shopping environment

Handle large amounts of cash

Train new hire

05/2005 03/2007 Cashier McDonalds, Rock Hill, Sc

Take and prepare orders

Maintain clean dining area

Manage cash register

REFERENCES

Available upon request

Contact this candidate