Customer Service Sales

Karen Marie Glisson

*** **** ** **. ******

Jacksonville Florida 32208

Cell# 904-***-****

Email - *************@******.***

Professional Summary:

Excellent communication skills with 7+ years production experience working in a demanding Call center environment as a Customer Service Rep.

Skill Highlights:

. Customer service . Strong communication skills

. Multi tasking with different computer systems . Strong ability to accept changes

. Adhere to ACW . MS proficient

. Multi phone line knowledge . . Sales experience . Production experience

Work Experience :

Convergy's

4/1/2014 to 8/15/2014

Duties include: answering all sears online home appliance sales calls,

Processed missing packages, tracing packages for 3 rd party vendors for our customers, sales, protection agreement sales, estart timekeeping time logging systems

Title: Customer Service Rep 2

Straight Edge MR

4/1/2009 - current

All office duties including answering

Phones, filing,faxes,accounts payable and receivable, business

Development, and all other office duties

Title: Secretary / Business Development

Bank of America

Dealer financial services Rep.

4/5/08 to 8/20/2009

Duties included:

Answering all in-bound phone calls,

In a call center environment,taking all missing info,Taking car payments, takin car payoffs,outbound phone calls

Title: Dealer Financial services

Agent

H&R Block / Express Tax

11/1/07 to 3/1/2008

Duties included:

Answering all technical calls,

Tax wise training to assist other

Locations with tax laws and regulations.

Customer service / technical support

HQM of orange park

Certified nursing assistant

4/1/2005 to 9/6/2006

Duties include:

Assisted with daily living activities,

Feeding tubes experience,colostomy

Bags, notating patients files, hourly

Vitals

Title: Certified Nursing Assistant

Citibank

Credit analyst

3/6/2000 to 8/1/2002

Duties include:

Answering inbound calls, taking credit card applications missing information Making outbound calls for any missing information, processed credit card applications, processed returned mail, filing old credit information

Title: Credit Analyst

Marie

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