Customer Service Medical
Resume:
MARQUITTA P. GAINES
**** ********** ***** ******, ***** 77338
*********.******@*****.***
SUMMARY OF QUALIFICIATIONS
● Well developed verbal and written communications skills.
● Knowledge of Microsoft Windows (Word, Excel & PowerPoint, and Publisher)
● Excellent typing speed (60+ wpm) and /data entry skills 18,000 keystrokes per hour
● Thorough understanding of business operations, various insurance policies/procedures, ensuring quality
● control and medical terminology.
● Excellent work ethics including supervising up to thirty eight phlebotomist.
PROFESSIONAL EXPERIENCE
MEMORIAL HERMANN MEDICAL CENTER
Patient Service Representative/Phlebotomist 05/2010 Present
* Exceptional Customer Service
* Perform a variety of routine blood drawing procedures to include veni puncture.
* Prepared, processed, and stored patient specimens and samples according to department procedures using
standard techniques and equipment.
Working knowledge of regulatory, accrediting, and compliance requirements
* Transported specimen to laboratory for testing.
* Obtain intake information, including personal data, medical history and insurance coverage.
FARMINGTON PLACE HEALTH CARE 10/2008 – 5/2010
Branch Director/Phleb Supervisor of three sites
● Experience within Field Operations overseeing three patient service centers
● Perform complex problem solving and leadership skills (i.e, read, write, and communicate clearly in English)
● Responsible for training new hire phlebotomist in Houston and Beaumont
● Exceptional customer service skills
● Working knowledge of regulatory, accrediting, and compliance requirements
● Able to recognize problems, identify the cause, and determine solutions
● Exceptional veni puncture leadership, communication, and interpersonal skills.
● Experience in all phases of phlebotomy able to fill in if needed.
● Perform management duties within the Region assigned to and with administrative assistant
● Ensure personal are properly oriented to task performed
● Coordinate work schedules for all the PSC’S, and report daily on PSC’S to Lab Manager.
● Provides day to day support to patients and employees to ensure a professional work place.
TEXAS SCHOOL OF BUSINESS 10/2007 – 10/2008
Phlebotomist and Medical Assistant Instructor
● Maintained a teaching assignment for each module
● Instructed the assigned course(s) in accordance with the approved curriculum
● Ensured that the quality and quantity of instruction provided in the classroom was consistent with the stated
objectives of the school and industry
● Maintained a daily record of student attendance and grades in accordance with school policy and
● Ensured that the classroom and school’s atmosphere was conductive to maximum learning and retention of
students.
● Provided classroom, skills laboratory, and/or clinical instruction.
● Advised, assisted and evaluated students and participated in program activities including curriculum and
program planning, development, evaluation and decision making. Contributed to the development of the.
DR. THADDEUS TEMPLE FAMILY PRACTICE 11/2000 – 8/2005
Lab Technician/ Supervisor
● Supervises day to day activities within the department
● Ensured that excellent service is provided to the clients by monitoring subordinate activities and generating
feedback
● Ensured that all safety requirements and company policies are adhered to
● Responsible for inventory control and ordering necessary supplies
● Trained and evaluated subordinates
● Responded to all patients inquires regarding medications, dosage and blooding drawing
● Ensured adherence to safe work practices and procedures as well as federal and state laws, rules, and
regulations
● Maintained accurate files and cleanliness of laboratory
● Coordinated lab equipment maintenance as necessary
● Performed quality control and quality assurance tests and maintained quality procedures in lab.
CLINICAL RESEARCH CENTER 3/1995 – 10/2000
Study Tech Coordinator
● Coordinated and participated in clinical research studies conducted by principal investigator(s)
● Coordinated and participated in a variety of complex activities involved in the collection, compilation
documentation and analysis of clinical research data
● Assisted in the determination of guidelines for the collection of clinical data and/or administration of clinical
studies
● Coordinated and implemented procedures to collect data from patient charts, medical records, interviews,
questionnaires, diagnostic tests and other sources
● Coded, evaluated and interpreted, collected data and prepare appropriate documentation
● Obtained blood samples, cultures, tissues and other specimens for laboratory analysis
● Ensured compliance with protocol guidelines and requirements of regulatory agencies
● Identified problems and/or inconsistencies and monitored patients' progress to including but not limited to
documentation and reporting of adverse events and recommended corrective action as necessary.
● Coordinated patient charts and demographics
● Pre certified patience insurance and verified Medicaid, Medicare, and commercial insurances
● Recruited potential study participants
● Maintained harvests logs, periodic reviews of logs and patient charts for data accuracy and trend analysis
● Coordinated bulk sample cold storage and shipping
● Maintained patient safety, welfare, storage and disposal of infectious waste.
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