Customer Service Construction

Michael Riley

** ******* ******, * ******** MA **821

Home: 978-***-**** - C ell: 978-***-**** - ***********@*******.***

Summary

Experienced general construction business owner with highly developed project management skills and a drive for

success. Broad experience with all aspects of residential and commercial construction projects. Ability to work with and

direct a crew as well as working independently and maintain high levels of productivity.

Skills

Excellent plan comprehension Accurate measurements and estimates

Consistent work history Blueprint reading

Customer service experience Leadership

Proficiency with mechanical and electric tools Detail-oriented

Building Construction Trades Certificate

Accomplishments

Project Planning

Provided project controls, cost estimation, and other business support services to technical line management.

Applied for and handled all permits and saw to timely inspections for various projects.

MA Construction Supervisor License

MA Home Improvement Contractor License

MA Real Estate Salesperson

Experience

Owner/Operator

May 1993 to Current

Michael A Riley General Construction - Billerica, Ma

Completed all repairs and maintenance work to company standards. Ensured customer satisfaction by providing highest

quality of products and by ensuring all projects were properly completed according to the appropriate building codes.

Port Officer

September 1991 to March 2006

MASSPORT - Boston, MA

Responsible for security throughout the Massachusetts Port Authority properties along the waterfront of Boston

including Conley Terminal, Fish Pier, East Boston Pier 1 and Black Falcon Cruise Terminal. Was a trained first

responder and licensed EMT.

Vice President

Massport - Boston, Ma

Union Local 809 (Teamsters) Vice President for four years. I have a strong understanding of collective bargaining

issues, both from a management and a union perspective. I have the confidence and knowledge to work and direct union

employees.

Education and Training

Safety, 2001

OSHA - Billerica, Ma, Middlesex

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