CONNIE R DIXON
HOUSTON, TX *****-***.* / 832-***-****/******.*********@*****.***
SUMMARY:
A results-oriented Customer Services Advocate with extensive experience as a Patient Access
Representative seeking to obtain a position which offers an opportunity for continued career growth
and be an asset to a company. Bilingual with strong interpersonal, communicative, organizational and
computer skills.
CORE ATTRIBUTES:
Resourceful Detailed Oriented § Team Player
§ §
Prioritization
Versatile Conscientious
§ §
EXPERIENCE:
Harris Health System, Texas 06/ 1995 –
04/2014
Patient Access Representative;
§ Patient Access Rep; Data entry, filing paper, assisted with patient care insurance billing, taking
co-pays.
§ Patient Education on different types of insurances.
Harris County Hospital District, Texas 01/2010
02/ 2014
Patient Access Representative ;
§ Explained policies, procedures, or services for each patient.
§ Helped Patient with all encounters and inter-institutional problems,
§ Maintained knowledge of all community .01/2005 – 12/ 2010
Patient Access Representative ;
§ Third Party Billing, and collected and reported data about each patient,
§ Referred patients to appropriate health care services
Harris County Hospital District, Texas 01/ 2005 –
12/ 2010
Patient Access Representative
§ Provided exceptional Customer Services and assisted in retaining customer accounts,
§ Explained policies, procures, or services for each patient.
§ Answered-Multi-Line telephone Systems and multi-tasked numerous assignments.
EDUCATION:
HCC Community College, Houston, Texas 01/ 2005 - 02/2007
2 years college, technical or vocational 5chooi
Major: Business