Customer Service Manager

Rhonda R. Mills 936-***-****

***** ***** **, **********, ** 77356 ******.*.*****@*****.***

Professional Objective

Seeking to obtain a challenging and responsible position in the medical field, in a facility where I can apply my education,

knowledge, and experience, while being offered an opportunity for professional growth and advancement.

Professional Skills

1. 5.

Order of Draw Filing & Charting

2. 6.

Venipuncture and Capillary draws Patient Payment & Scheduling,

3. 7.

200+blood draws Insurance verification

4. 1.

BLS CPR Certified Data Entry

Work Experience

Bus Driver, Montgomery I.S.D., January 2013-Current

2. Transport students to and from school, by school bus

Customer Service Representative, Aon Hewitt/ Randstad, May 2013 – December 2013

1. Receive and place telephone calls

2. Handled customer’s questions and concerns with speed and professionalism

3. Perform data entry

4. Documented all calls and evaluated each account.

Phlebotomist, Aldine Health Center, September 2012 – September 2013

5. Prepared patients for laboratory procedures

6. Obtained blood samples through venipuncture or capillary puncture.

7. Prepared blood collecting equipment

8. Safely stored and transported samples

Assistant Store Manager, Dollar General, December 2010 – August 2013

9. Managed store in Store Manager's absence and supervised store employees

10. Provided superior customer service leadership.

1. Assisted with management of inventory and effective presentation of merchandise.

2. Ensured financial integrity of the store through strict cashier accountability

1. Customer Service

Shift Supervisor, CVS Pharmacy, June 2008 – December 2010

11. Carried out all opening and closing procedures in the absence of the store manager

3. Ordered merchandise, checked in merchandise, and verified billing

4. Pharmacy Tech Trainee; retrieved, count, measure drugs cap and uncap vials and bottle

Medical Administrative, Lake Area Pediatrics, April 2009 – December 2009

12. Checked Patients in at arrival and checked patients out as exited

13. Took customer payments, and posted customer payments

14. Answered phone calls, scheduled, and confirmed appointments

Education

High School Diploma Montgomery High School May 2001

Medical Administration Everest Institute March 2010

Phlebotomy Certificate Houston Community College September 2013

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