Customer Service Sales

Abner Morales *** Metcalf st. Winchendon, MA *****

House: 978-***-**** ********@*****.***

OBJECTIVE

To obtain a position as a customer service representative where utilization

of my acquired skills and expertise will add value to an organization.

PROFESSIONAL EXPERIENCE

Metro PCS- Central Falls, RI 2012-2014

Assistant Manager, Sales Associate, Customer Service Representative

. Sale of cellphone devices cell phone plans, additional services,

accessories and insurance for devices.

. Assistance in Store Managing, including store's cash management

(store's expenses such as bills and others, also deposits to

direct store's bank account), inventory, and maintain clean

retail work area.

. Provide great customer service, greet customers.

. Provided great customer service in both Spanish and English

language when required.

. Answered phone calls.

. Performed general office duties such as filing, faxing, copying

and sorting folders.

. Efficiently process transactions with busy fast-paced retail

environment.

. Operate cash register making payments and make change for cash

transactions and zero-balance the drawer at closing, then

rechecking at opening.

NewPro- Hudson, MA

2014-2014

Customer Service

. Obtain new leads for NewPro in a BJ's store by advertising the

product/services to store's members.

. Collect information for each lead and make sure NewPro receives

it both in writing and electronically through their website.

. Provide face to face customer service and greet all of the BJ's

members.

Verizon B2B/LMK Consulting- Providence, RI 2014-

2014

Account Manager, Independent Sales Rep.

. Sale of Services to businesses and companies, services such as

Telephone lines, Internet service (HIS/FIOS), and TV service

(FIOS only).

. As a Sales rep. and account manager my duties are to meet the

sales goals and challenge myself and coworkers weekly.

. Goals to reach weekly were for self-improvement and also for the

growth of LMK consultant agency.

. Self-time management, key for an independent sales/customer

service rep. position.

. Follow the system towards managerial position.

. Face to face marketing/customer service with person of highest

authority at the business, establishment, company, etc.

. Able to work just as efficient with Spanish speakers in the

customer service and sales area.

Core Tech Services- Central Falls, RI 2012-

2012

Sales & Tech Associate

. Diagnose and repair of computers, desktops and notebooks

(hardware and minor software).

. Sale of electronics.

. Repair broken screens on Android and Apple cell phone devices.

. Answer Phone calls and take messages for orders and/or future

work projects accordingly.

FIELD WORK

Progreso Latino- Central Falls, RI

11/2010-01/2011

Assistant

Teacher assistant, organizing, help GED students and illiterate students.

Times2 Academy- Providence, RI 11/2011-

01/2012

Technology Administrator's Assistant

Diagnose of some devices, repaired notebooks, managed usage of network at

the academy. Usage of software to provide security and efficiency. Checked

and observed closely to every detail when detecting issues with both

software and hardware.

SKILLS

. Retail Sales,

. Profound knowledge of cash transactions.

. Credit Card Transactions.

. Great customer service.

. Merchandising and stocking.

. Ability to maintain store's appearance.

. Bilingual (Fluent Spanish and English speaking, writing, listening and

reading).

. Leadership skills.

. Very patient worker and fast learner with good observational skills.

. Motivated, working with others as well as individually.

. Good computer skills.

. Affiliated with POS system.

. Door to door sales.

. Account Managing.

EDUCATION

North Providence High School - North Providence, RI High School

Diploma, 2008-2012

. GPA: 3.27

. Was awarded the Peter T. Coyle scholarship.

. Received Certificate and citation for successfully completing Honors

Spanish IV.

. NEASC certificate for proficiency in math, reading, and writing.

University of Rhode Island- North Kingston, RI Undecided,

2012-

. Undecided Major-Exploring business related major

. Attended University of Rhode Island to pursue something related with

business and management.

Contact this candidate