Customer Service Manager

SHELLY G RAYBILL

** **** *****, *** ***, Hartford, Connecticut 06106 815-***-**** ******.********@*****.***

EXPERIENCE

*/****-******* ******* *****, Western New England Region, Berlin, Connecticut

Community Investment Contractor

Comcast’s Community Investment team leads all philanthropic efforts within the region to

communities where services are provided. As part of this team, I supported those efforts by

providing assistance through event planning, database management, program coordination,

internal/external communication preparation, and several administrative tasks.

6/2013-6/2014 Ideal Chiropractic Health Center, Dubuque, Iowa

New Patient Advocate

As an emerging specialty wellness clinic, Ideal Chiropractic Health Center provided the opportunity

to develop and refine my customer service skills, as I was the main point of contact for all patients,

new and current. As the New Patient Advocate I was responsible for retention and acquisition of

patients through effective communication, and implementation of internal and external campaigns.

During my employment, patient base grew from 25 to 235. This position required exceptional

customer services skills as well as heavy administrative focus.

8/2011-12/2013 Potosa Spa, Hotel Julien Dubuque

Wellness Coordinator

Potosa Spa, a luxury spa inside a boutique hotel, provides high quality spa services to guests. As a

Wellness Coordinator, I managed the reception area of the high traffic spa with making

appointments, answering phone calls and welcoming guests. I was responsible for all

administrative tasks, maintaining the hotel’s brand with excellent customer services and providing

a relaxing atmosphere during the guests’ visit.

EDUCATION

8/2010-12/2013 Clarke University, Dubuque, Iowa

Bachelor of Arts, Communication, Cum Laude

Emphases: Public Relations and Psychology

Related Coursework: Web Design, IMC, Social Media, Event Planning, Publication Production, AV

Production, Media Editing

SKILLS

Microsoft Office QuickBooks

Adobe Creative Suite Video Production

(Photoshop, InDesign, Illustrator) Mac OSX and Windows

Social Media

SH E L L Y G R A YB I L L . WI X . C OM / P O R T FO L I O

SHELLY G RAYBILL

24 Park Place, Apt 18K, Hartford, Connecticut 06106 815-***-**** ******.********@*****.***

REFERENCES

Drs. Ryan and Katie Effertz, Doctors of Chiropractic

Ideal Chiropractic Health Center

2200 JFK Road

Dubuque, Iowa 52002

p: 563-***-****

e: *********@**************.***

Ms. Karen Perham-Lippman, Manager of Community Investment

Comcast Cable

222 New Park Drive

Berlin, Connecticut 06037

p: 860-***-****

e: ************-*******@*****.*******.***

Dr. Abdul Sinno, Professor of Communication

Clarke University

1550 Clarke Drive

Dubuque, IA 52001

p: 563-***-****

e: *****.*****@******.***

Dr. Tim Boffeli, Chair and Associate Professor of Psychology

Clarke University

1550 Clarke Drive

Dubuque, IA 52001

p: 563-***-****

e: ***.*******@******.***

SH E L L Y G R A YB I L L . WI X . C OM / P O R T FO L I O

SHELLY G RAYBILL

24 Park Place, Apt 18K, Hartford, Connecticut 06106 815-***-**** ******.********@*****.***

December 1, 2014

Dr. Peter Angelastro

Director, Science, Technology, Engineering and Mathematics Division

Attn: Enrollment & Retention Specialist Search

Room T610

Naugatuck Valley Community College

750 Chase Parkway

Waterbury, CT 06708

Dear Dr. Peter Angelastro,

I am writing to express my intent for application to the vacancy for Enrollment & Retention Specialist. When I found the job

listing for an Enrollment & Retention Specialist at Naugatuck Valley Community College, I was immediately enthusiastic that this

position could be just the career path I am looking for: a perfect match. Let me explain how my education in communication and

public relations coupled with work experience has prepared me to excel in this position.

After reviewing my résumé, you will see that I received my education in Iowa where I was a leader within the

Communication department. Because I was a leader within my academic discipline, I was chosen to be a Student Ambassador at

Clarke University. As an ambassador, I was able to be an advocate for my university while actively assisting the recruiting of

prospective students and engaging them in campus tours, lunches and networking events. Along with being named an

ambassador, I also held a position as a Communication department assistant. While this position required several tasks of me, I

held most dearly the opportunity to be a liaison between my professors and peers. I possessed a thorough knowledge of the

Communication program requirements and the course descriptions from my experiences and constant access to and working

alongside professors. This knowledge allowed me to assist my peers/classmates with choosing courses, staying on track for

graduation and understanding what was required of them by the university.

My employment experiences have allowed me to refine and apply skills of community outreach through programming,

event management, customer service, administrative tasks, networking, news writing, interviewing, editing, and creating internal

marketing campaigns. In my current position with Comcast Community Investment, I assist in many tasks that include philanthropic

efforts within communities to which Comcast provides services. I am responsible for database upkeep, budget maintenance, and

providing effective communication between community partners, scholarship recipients, and program administrators. My past

employment at Ideal Chiropractic Health Center allowed me to wear many hats within the small emerging wellness clinic. One of

these many hats was the retention of a patient base through excellent customer services skills, knowledge of benefits of the clinic,

and creating effective internal/external marketing campaigns to boost patient morale.

I greatly appreciate the time you have spent reviewing my application and hope that you feel I would be an asset to the

Naugatuck Valley Community College staff. I am happy to be considered for a position that will lead to a long-term career. I

encourage you to explore my professional portfolio in the link listed in the footer for samples of my work.

Sincerely,

SH E L L Y G R A YB I L L . WI X . C OM / P O R T FO L I O

Contact this candidate