Management Technical Support
Resume:
Keoana
Jones
apt ****
Dallas, Texas
75287
*******@*****.***
Summary of
Qualifications
Team Building
Exceptional time management skills
Adaptable
Leadership mentoring
Self-motivated
Fast pace environment
Collaborative
Performance tracking and evaluation
Work History
Sep. 2012 – July Credit Protection Association - Dallas, Texas
2014 Collections Lead
Monitored the daily activities of three collection teams.
Developed, implemented and monitored performance.
Managed by providing coaching, performance plans,
and continued education classes. Extended guidance
daily to agents in resolving escalated calls, and
providing a resolution to the consumers. Was often
designated to do debt collection talk offs to keep the
consumer from having any credit damage. Improved
service quality and increased production by developing
a strong knowledge of company’s products and
services. Provided detailed monthly departmental
reports and updates to senior management. Effectively
communicated with team members to maintain clearly
defined expectations and goals.
Sep. 2011 – Sep. Credit Protection Association – Dallas, Texas
2012 Queue Monitoring
Capability dynamics of tracking priority campaigns that
is outsourced to collection agents that runs off an
automatic dialer. Responsible for making sure all
records are dialed to keep production growth.
Feb. 2005 – Sep. Credit Protection Association – Dallas, Texas
2011 Debt Collector
Collected debts owed to others, for Internet, cable and
telephone clients for past due balances. Required to
follow the Fair Debt Collection Practice Act. Mandated to
negotiate immediately payment, payment plans, settled
debt. Having a goal to prevent negative reporting to all
three major credit bureaus as a 3rd party negotiator.
Occupational
License or
Certification
January 2007 Metroplex beauty school - Mesquite, Texas
Cosmetology License
Occupational
Experience
Technical Support
Language Skills
English - Excellent ( Read, Write, Verbal)
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