Customer Service High School

Erica Corona

*** ****** **, ***** *****, CA ***** Home: 619-***-**** **-******@*******.***

Dedicated and focused Administrative Assistant-Customer Service Rep who excels at prioritizing, completing multiple tasks and following through to achieve project goals.Committed to delivering high quality results with little supervision, Flexible and hardworking with the drive to succeed.

10 yrs Customer Service exp Microsoft Office proficiency Meticulous attention to detail Results-oriented Time management Professional and mature Strong problem solver Dedicated team player Strong interpersonal skills

SUMMARY

HIGHLIGHTS

Multi phone Line Mail management Self-starter Workers' compensation knowledge Insurance eligibility verifications

AREAS OF EXPERTISE Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

EXPERIENCE Customer Service Rep, 11/2014 to 12/2014 American Customer Care - San Diego, united states Demonstrated mastery of customer service call script within specified time frames.Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.Provided Great Customer Service on every phone call.

Office Supervisor-Customer Service, 08/2010 to 07/2014 IMSS - Jalisco, Mexico City Maintained the front desk and reception area in a neat and organized fashion.Received and screened a high volume of internal and external communications, including email and mail.Created new processes and systems for increasing customer service satisfaction.Served as

the company's only bilingual Spanish/English customer service representative.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Office Administrator, 06/2008 to 06/2010 Sti Physical Therapy - San Diego, AZ Purchased and maintained office supply inventories,opened,sorted and distributed incoming messages and correspondence.Greeted patients,visitors Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Updated patient accounts and information on a daily basis.Filling,multi phone line,Credit card payments,In charge of money deposits .

Office Administrator-Supervisor, 06/2001 to 10/2004 Jeromes Furniture - Mira Mesa, ca Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Expressed appreciation and invited customers to return to the store.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.notes.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.In charge of Osha meetings,Bank Deposits,Interviews,Hiring process and employee reviews .

High School Diploma: 1998 Montclair High School - Montclair, ca Office Administration coursework How to be a better supervisor seminar Customer Service seminar

EDUCATION

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