Customer Service Representative

Celestine C. Beatty

*** **** ****

Council, North Carolina 28434

Home Phone: 910-***-****

Cell Phone: 910-***-****

Email: ***********@*******.***

Objective: Seeks a position in a hospital, medical clinic, or health care

organization offering opportunity for growth and development. Experienced

in administrative support and the interpersonal skills necessary to

complete projects in a timely manner.

EDUCATION

Ashford University, Clinton, IA

2011-2013

Master's in Health Care Administration

Everest Institute

2007-2008

Medical Insurance Billing and Coding

Zoeb Institute, South Plainfield, NJ

2002

Computer Information Systems

NC Central University, Durham, North Carolina

1975-1979

BBA Major: Business Administration

SKILLS

ICD-9 CPT Coding HCFA Creation

MS Word

UB-92 Billing Claim Correction

(rejections) Co-pays

Modifiers Medical

Terminology Acct Balance

Electronic Claims Anatomy and Physiology

Collections

EMPLOYMENT HISTORY

Verizon Wilmington, NC

. Customer Service Representative

. Service customers with the purchase and repair of cell phones, trade-

ins

. Worry Free Contracts

US Census Wilmington, NC

2010

. Ability to travel and locate desired addresses using map information

. Communicate with clients in order to complete questionnaires

. Meet deadlines in order to finish in a timely manner

IDT Newark, NJ

2002-2006

. Customer service

. Billing and Investigation/ Accounts Receivables

. Electronic Funds Transfer

Corporate Investors Communications Carlstadt, NJ

2000-2001

. Customer Service Representative

. John Hancock & AXA Financial Accts

. AT&T Accts

Clark O'Neill Marketing Co. Fairview, NJ

1998-2000

. Data Entry Operator

. Processed orders for medical publications

. 3 Audited orders for shipments

Cott Essex/ Snapple Beverages North Bergen NJ

1992-1997

. 1 Bookkeeping Clerk

. 2 Checked in delivery personnel

. 3 Printed and reconciled invoices

. 4 Tracked Promotions

Franklin Inn Hotel Edison, NJ

1988-1992

. 1 Guest Service Representative

. 2 Checked guests in & out Hotel

. 3 Resolved Inquiries

. 4 Proofed daily monetary transactions

LICENSES & AWARDS

HIPPA Certification, President's List, Honor Roll, Perfect Attendance

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