Customer Service Management

Francis Kimura

School Address: Permanent Address:

Box 302, 6001 University Boulevard 6120 Brock Canyon Court

Moon Township, PA 15108 Las Vegas, NV 89130

********@****.***.*** 702-***-****

*******************@*****.***

EDUCATION

ROBERT MORRIS UNIVERSITY, Moon Township, PA

Bachelor of Science in Business Administration, May 2015

Concentration: Management

G.P.A 3.08

RELATED WORK

BENDER CONSULTING SERVICES, Pittsburgh, PA

HR INTERN, September 2014 – December 2014

Recruiting, screening, and interviewing applicants for professional level positions, via telephone

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whose resumes are received by our company through job postings.

Documenting all applicant information in the candidate database.

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Performing additional projects and tasks as needed and assigned.

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ROBERT MORRIS UNIVERSITY, Moon Township, PA

COMMUNITY ADVISOR, January 2014 – Present

Assist and supervise residents of Robert Morris University with both personal and resident hall

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living problems.

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ROBERT MORRIS UNIVERSITY, Moon Township, PA

COLONIAL AMBASSADOR, January 2014 – Present

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Serve as student tour guide in the Office of Admissions to take prospective students and their

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families on walking tours of Robert Morris University.

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WELLS FARGO BANK, Las Vegas, NV

LEAD TELLER, October 2011 – January 2013

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Assisted customers with deposits, withdrawals, payments and other transactions as needed.

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Handled up to $100,000.

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Supervised six tellers per shift, overriding transactions and resolving customer complaints.

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SKILLS

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Customer Service

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Cash handling

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Word, PowerPoint, Excel, Outlook, and Access

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Bilingual in English and Tagalog

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Leadership

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ACTIVITIES

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Phi Delta Theta Fraternity

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Asian Student Association

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Interfraternity Council – VP of Finance

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RHA Treasure

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