Customer Service High School

James M. Hamilton Jr.

**** ***** **.

Houston, TX 77009

713-***-****

********.**********@*****.***

September 2008 - Present Rite Response Answering Svc Houston, TX

Senior Customer Service Representative

Providing exceptional customer service answering multiple lines for a wide

variety of customers, including troubleshooting wireless networking for

Camp Pendleton, order taking & message dispatching.

Heavy Data Entry taking messages and forwarding or relaying messages to

clients via email, text messaging, fax or phone in a timely manner.

Technical Support with all computer monitors, hard drives, fax machines,

internet & telephone issues. Trouble shooting software errors, installing

programs, hardware for all work stations & networking.

Basic knowledge of CPanel, Windows 2003 Server, HTTP Protocol, DNS

Protocol, SMTP Protocol, POP3 & IMAP Protocol, FTP Protocol, MS Terminal

Services, Windows XP, Microsoft Internet Explorer & Mozilla Firefox,

Microsoft Outlook Client & Microsoft Web Access Client.

Senior Representative trained new & existing employees on new accounts,

account changes, client protocol, Telemessaging & external web site

orders.

2006-2007 Jefferson Davis High School Houston, TX

Office Assistant-Active Senior year

Answered Incoming calls for the Main Office, Attendance, Nurse Station

& Registration offices.

Filing for Attendance office, Heavy Data Entry & Faxing of confidential

Student information.

Sorted department mail, delivered messages, & provided office supplies

between departments.

Education

2003-2007 Jefferson Davis High School Graduate

Houston, TX

Continued Education- Presently

Studying Accounting

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