Customer Service Technician
Resume:
Kareem Peterson
Customer Service
*** *** **** *** *. Apt M304 - Madison, TN 37115
*******@******.*** - 931-***-****
Seeking to secure position that can utilize my experience working in fast-paced environments demanding
strong organizational, technical and interpersonal skills.
WORK EXPERIENCE
Customer Service
Asurion Insurance - Antioch, TN - April 2014 to November 2014
Help Desk Technician
*Worked exclusively under Verizon through Asurion.
*Troubleshoot all Verizon Products for customers over the phone.
*Corrected bill errors for customers.
*Also performed authorized phone hacks for customers.
*Assisted in router and wifi connection problems also.
Clerical
Carrier - Lewisburg, TN - May 2013 to December 2013
Clerk
*Responsible for assigning freight loads.
*Ensure that product is received and shipped properly.
*Tracked customer expenses to select best quotes.
*Assigned work to all forklift drivers on my scheduled shift.
*Scheduled pick ups for 2nd supervisors also.
*Customer Service also
Technician
Walker Die Casting - Lewisburg, TN - November 2012 to April 2013
Worked on Allison transmissions.
* Responsible for part quality in 18 wheeler transmissions.
* Performed all the handwork illustrated on transmission parts.
* Also performed leak tests on various parts.
Technician & Material Handler
CKNA - Lewisburg, TN - June 2012 to November 2012
Oversees line preparation
* Responsible for the tail of the production line.
* Documented good and bad product.
* Ensured every tech had tools throughout the shift.
Assistant Manager
Action Tents, Lewisburg - May 2007 to July 2008
Process Purchase Orders
* Order office supplies
* Works closely with Receiving Department to ensure proper supplies arrived
* Track companies expenses monthly.
*Ensure customers received proper servicing.
*Customer Service Rep
EDUCATION
Management
Western Kentucky University
2009 to 2012
ADDITIONAL INFORMATION
COMPUTER SKILLS
Microsoft Office XP Professional 2007, PowerPoint, Excel, Access, Word, Adobe,
Web Page, Ten Key Operable, 40 WPM
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