Customer Service Manager
Resume:
Andrew Godfrey
IT Specialist
********@*****.***
Summary
My passion lies in technology. I am skilled at learning new concepts quickly, working well under
pressure, and communicating ideas clearly and effectively. While working at Verizon I was able to improve my
customer relation skills by providing quick and professional instruction on how to resolve problems to users. I
was able to reduce the technicality of an issue to the end- user level of understanding to better assist them in
whatever the issue may have been. I’m very good at helping people and getting people involved. I was able to
demonstrate this by keeping good team morale and making sure my team was motivated to complete the task at
hand. Managing a team of eight; I was able to successfully meet targets that the company desired and received
great feedback from the end user. I have extensive computer training, including knowledge of multiple
networking environments and business software packages as well as fixing computers from both the hardware
and software aspect. My skill set has increased in my most recent position by utilizing writing complex SQL
queries. I learn quickly, effectively and work extremely well with others. I can provide a great impact to your
team by being efficient and effective. Technology is my passion and I look forward to make a direct impact and
furthering my career in in the industry.
Experience
Implementation Analyst at Markit
December 2013 - May 2014 (6 months)
Providing offsite consultation for clients with our Enterprise Data Management software.
-Enhance client’s raw data into a more concise understandable data set that the end user can use
effectively.
-Security Data Management, Combine Data from multiple sources, Transfer Data
-Utilize MarkIT's EDM software to manipulate and analyze data
- Develop complex SQL queries
-Analyze Raw Data and transfer into readable or “golden copy” data for the clients end user
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End User Support - Deployment Manager for the State of Florida at Verizon
June 2011 - October 2013 (2 years 5 months)
IT Project Development at Verizon Corporate
PC Refresh Program
The broad scope of what I do here at Verizon involves making decisions to further the company’s
technological performance by enhancing and upgrading machines and software in use today on a 3-5
replacement program. To ensure the success of the company's future we must stay up to speed on the
future of technology and always attempt to stay ahead of the curve
Deployment Manager for the state of Florida
The PC Refresh program requires that managers be involved in making day to day decisions while the
project is in full swing during the first quarter of the year. For the remaining three quarters I plan and
ramp up for the coming year’s deployment. I am educated on Verizon's proprietary encryption and
security software as well as being educated on all the new machines we have purchased for the company.
To ensure that deployment of new software and hardware is successful I utilize my time wisely to procure
a better future for the company.
Roles and Responsibilities:
- Lead a team of 10 contractors in the Refresh project.
- Completed 8000-10,000 machines by imagining current and upgrading/imaging non-
current machines
- Trained and coordinated deployments throughout the state.
- Retired old hardware and recycled through 3rd party vendor
Skills & Expertise
Adobe Photoshop, Adobe Illustrator, Adobe Flash, Microsoft SQL Server 2008/R2/2012, Javascript, C#,
HTML, Microsoft Excel, Windows 8, Windows 7, Windows Vista, Windows 2003, Windows XP,
Windows Server, Microsoft Visio, Microsoft Powerpoint, Microsoft Word, Microsoft Office Suites
2003/2010/2013/365, Android, Ios, Inventory Management, Microsoft Excel, Network Administration,
Cost Reduction/Avoidance, Assets Recovery, LAN-WAN, Salesforce.com, Customer Service, Deploying
and configuring Switches, Device Integration, Desktop Deployment, Software Deployment, PowerPoint,
Social Networking, Social Media Marketing
Education
University of South Florida
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Degree: Bachelors in Science,
Area of Study: Political Science
Years attended: 2006 – 2010
Activities and Societies: Sigma Alpha Epsilon Fraternity
Interests
Technology, Politics, Meeting People, Football, Baseball, Soccer, Snowboarding, Movies
*REFERENCES AVAILABLE UPON REQUEST*
Andrew Godfrey
IT Specialist
********@*****.***
Contact Andrew on LinkedIn
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