Customer Service Technical Support

K.C.Gokul

Mob: +91-805*******

E-mail: *********@*****.***

Career Objective

To seek the challenging position in IT industry that needs innovation, creativity, dedication and

enable me to continue to work in a challenging and fast paced environment, leveraging my current

knowledge and fostering creativity with many learning opportunities.

Experience Summary

1 year experience as a Technical Support Engineer for HP, in MphasiS An HP

Company.

Working for NOUS info systems since Sept 2014

Educational Qualification

Bachelor of Computer Application from Alva’s Education Foundation, Moodbidri

MANGALORE affiliated under Mangalore University - 60%

St Aloysius Pre-University college, Mangalore, India, XII - 53%

Sri Ramakrishna High School, Mangalore, X – 76%

Certifications & Qualifications

Bachelor’s Degree in Computer Application (BCA).

Diploma in Information Technology

Career Achievements

Summit Award for the Month of September ‘13 in MphasiS

Highest CSI score in Quarter 4 2013 Incident Management

Summit Award for the Month of February ‘14 in MphasiS

Technical Skills

Languages : C, C++, JAVA, Web Design, PHP, MySQL Server

Skills : Computer Knowledge, Basic Hardware Knowledge.

MS Office : MS-Word, MS-Excel, MS-PowerPoint, MS-Access etc.

Operating System : Windows XP, Windows 7, Windows.

Personality Skills

Sincere & Hard Working

Analytical – Efficient Problem Solving

Quick Learning & Implementing

Punctual &Time Conscious

Project Undertaken

Topic : Online Matrimonial

Technologies Implemented : PHP, MYSQL

Role in Project : Design Constraints, Validations, Testing

Roles & Responsibilities in MphasiS an HP Company

Installing and configuring computer hardware operating systems and applications.

Experience with Avaya, Cisco, or other phone management systems

Talking staff or clients through a series of actions, either through mails or over the

telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware

or software faults.

Responsible to provide timely and effective resolutions to our clients on basic to

complex technical support queries via chat.

Providing support, including procedural documentation and relevant reports.

Responsible for responding to customers in an efficient and professional manner.

Working continuously on a task until completion.

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with customers and other

professionals.

Troubleshoot simple to complex hardware and/or software issues.

Quickly learn new technology as needed.

Effectively manage many different tasks simultaneously.

Define and manage problem resolution plans and communicate closure/resolution to

partners and customers.

Personal Profile

Passport Number : J0356932

Father Name : K.C.Narayanan

Leisure interest : Cricket, Swimming, Singing and Watching Movies.

Nationality : INDIAN

Permanent address : S/O K.C.Narayanan “Anugraha” 11/16c, Shivashakthi Nagar,

Someshwar,

Kotekar Post, Mangalore. DK

Current Address : Near ORACLE SJ Palya First main first cross, Bangalore.

Language known : English, Hindi, Kannada, Tulu, Malayalam

Declaration

I here by state and declare that the above information furnished is correct to the best

of my knowledge and belief. I am solemnly responsible for the above stated facts.

Place: Bangalore

K.C.GOKUL

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