Engineer Customer Service
Resume:
Vijayan Roy Thomas
# Unit ****/** Berry Street, North Sydney, NSW 2060, Australia. +61.405.939.584, ***.******@*****.***
PROFESSIONAL STRENGTHS
• Over 10 years of professional experience as an NBU Engineer / Analyst .
• Sound knowledge of information technology, Netbackup, UNIX Administration,
backup/recovery and security methods.
• Knowledge of technical writing and modeling techniques.
• Ability to generate strategic plans.
• First-rate verbal and written communication skills .
• Ability to communicate technical information effectively to non-technical professionals
or clients.
• Ability to test, verify, and validate techniques.
• Ability to plan and analyze business requirements .
• Knowledge of Databases and SQL queries.
• Disaster Recovery planning, and testing for Business Continuity.
• Capability to perform advanced troubleshooting and problem solving.
SKILLS
* Hardware: Oracle (Sun Microsystems), IBM RS600 and AS/400, HP, SGI, Intel, Compaq
* Operating Systems: Linux, AIX, Solaris, Windows, HP/UX. (Command line knowledge).
* Backup: Veritas Netbackup (Versions 5.x, 6.x, and 7.x ) experience, TSM Exposure, CommVault
Simpana Exposure, NetVault Exposure, DataDomain Exposure, Storage Foundation, OpsCenter.
* DeDuplication: PureDisk, MSDP, Some DataDomain
* Storage: iSCSI, Fiber Channel, (working knowledge on NetApp and EMC)
* (Learning hyperSCSI and Citrix XenApp)
Tape Libraries, Optical Platters, ACSLS Library Management Software.
* Virtualization: VMware and Hyper-V knowledge.
* Database: MS-SQL, ORACLE, DB2, Exchange, Dataguard exposure.
* Networking: TCP/IP, DNS, AD, Checkpoint Firewalls, NFS, Cisco, NIS, IPX, DECNet, Proxy,
CCNA is work in progress. Exposure to Web Application Firewalls and IPS.
* Programming: C, C++, Shell Scripting, PERL, Python.
* ReportingTools: MSProject, MsExcel, SPSS, Powerpoint, MS-Word
EDUCATION
• Master of Computer Applications, GPA 3.53/4.
Birla Institute of Technology, Mesra. (Accredited)
• Bachelor of Science - Physics.
University of Madras, Chennai.
PROFESSIONAL WORK EXPERIENCE
Principal Lead Technical Services Engineer at Symantec Australia Pty Ltd. July 2006 to
October 2014
Responsibilities
Escalation Technical Support Engineer
*
Via Phone, Remote Assistance (Webex), provided troubleshooting and problem solving
*
capabilities for Customers.
Travelled Onsite as Professional Services Engineer for troubleshooting issues at AMP (AU),
*
CitiBank (SG), NAB (AU), ICICI Bank (IN), HP (IN), TCS (IN).
Unix Administration and Performance Tuning of Operating Systems (Linux, AIX, Windows)
*
Environments for application and i/o.
Sandbox Testing, Troubleshooting and Bug Identification for escalation to Product Engineering
*
for resolving NBU Application and (MSDP) Deduplication defects.
Development of Educational Training Materials for Inhouse Training and Customer Training on
*
product features.
Critical thinking ability to develop innovative solutions and workarounds to problems.
*
Setting up Infrastructure Backup Network Architecture and Firewall Strategy for Customers
*
using Backup Software and SAN Storage.
Exposure of Backups through Checkpoint Firewalls.
*
Knowledge of Oracle and MS-SQL Database skills for backup and recovery.
*
Performance Tuning of NBU to work efficiently to meet Backup SLA's.
*
Verifying/Ratifying Disaster Recovery Testing Run Sheets for Customers.
*
Achievements
TSO Award Q2 FY13 Winner – for Customer Support and Cross Functional Excellence.
Symantec's A++ Award – 2007 – For Above and Beyond the Call of Duty
Customer First Award – 2006 – For Extraordinary Customer Service by Global Sales Teams
Symantec's A++ Award – 2006 – For becoming a Trusted Advisor to a Customer.
Senior Customer Support Engineer at Veritas Software Corporation August 2000 to June 2006
Work Responsibilities
Implemented Procedures to Customer's to backup data in the most efficient way that will help
*
them to Restore the Mission Critical Data with shortest time.
Implementation of Intelligent Disaster Recovery and Backup in a Cluster Environment and
*
Backup in a SAN environment
Configured Storage Devices, Robotic Libraries, Storage Units, volume pools, Disk staging
*
schedules, Policies and Disk Staging.
Assisting the customer in configuring netbackup and media manager on Windows and Unix
*
(Solaris, Linux, aix, hp/ux, tru64) platforms.
Configuring and troubleshooting Robotic Libraries and Tape drives for backups connected using
*
SCSI/Fiber Channel.
Configuring Database Agents and Agent based Backups for Oracle, SAP, MS SQL-Server,
*
Informix, Lotus Notes, NDMP (NetApp and EMC), MS-Exchange, VMware
Excellent knowledge in NetBackup Catalog Consistency Checks, and NB Domain Network
*
Analyzer Troubleshooting strategies.
Awards
Technical Support Engineer Excellence Award – “Trusted Advisor” - 2004. - Awarded for
placing ‘Customers First’
Moved to Australia. July 2000
Consultant / DataCenter Administrator at Megasoft Pvt Ltd January 00 to July 00
Responsibilities
Administrator in designing/development/maintenance of a Linux network and integrating it with
*
the existing NT based network.
DNS and AD configuration for NT network.
*
Database Consultant in a Raw-Material / Production / Sales related Inventory control system for
*
a Furniture Manufacturing Organization using MS SQL Server.
Project Manager / Administrator at Vellore Institute of Technology Jan 1999 to Dec 1999.
Hands-on Responsibilities in Project Management
Project Leader & Analyst designing and developing Financial, and Administrative Analysis
●
software packages using C, C++, Oracle 8i in Windows 95/98/NT.
Project Leader redesigned, implemented and maintained the above network using Intel hubs,
●
Switches (both Layer II and Layer III) and Bridges, providing for an almost collusion free and
reliable network
Lead Administrator for a UNIX (Solaris/Ultrix/SunOS/Linux) and WINDOWS NT (Server and
●
Workstation) Distributed LAN consisting of 500+ Clients & Servers.
Installation, Performance Tuning, Security, Script Optimization, User & Resource Management,
●
and Network Management.
Formed Policies and Procedure Systems for the entire Computing Facilities to enable the College
●
to achieve ISO 9002 status.
Connecting the LAN with WAN using a 64Kbps leased line for Internet, configuring the CISCO
●
router, configuring the AD/DNS for Internet, and configuring the Proxy Server.
Responsible for planning the Computerization Budget.
●
Other Responsibilities Elsewhere
Project Leader proposed, evaluated, designed, and implemented project for comprehensive
●
corporate UNIX/Windows based LAN Network and identified new areas of computerization for
Madras Metropolitan Development Authority, Chennai. (MMDA)
Designed, developed, and taught course programs for Software Applications to approximately
●
over 200 employees. (MMDA)
Designed, Developed, Tested and Implemented a 100% Computerized Payroll Accounting
●
System, using MS SQL Server. (MMDA)
Project Leader / Systems Analyst proposed, evaluated, and designed project for Geographical
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Information System. (MMDA)
Unix Administrator of Challenge M of Silicon Graphics and IRIX based LAN System. (MMDA)
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CERTIFICATION
Symantec Certified Specialist - NetBackup 7.5
*
Veritas Certified Professional in NetBackup at Veritas Software.
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Java 2 Certified Programmer at Sun Microsystems.
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Trained as Oracle 8i DBA at Oracle Corporation
*
TRAINING
2012 – 2014 NetBackup Appliances
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2014 Windows Server 2012 Administration.
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2011 AIX 6.1 / 7.1 Differences Course
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2009 MS SQL Server training course.
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2008- 2011 Product Specialist Training on NetBackup 5.x, and 6.x and 7.x models (multiple
*
training sessions)
2006-2007 Product Specialist Training on Netbackup PureDisk and Classic Puredisk (multiple
*
training sessions)
2005 IBM AIX 5.2 System Administration.
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2003 DB2 Relational Databases on IBM and Windows Platforms at IBM Learning Services
*
Sydney.
REFERENCES:-
Available on request
Contact this candidate