Service Management

OMAR HJYEJ

****, *** *******

Saint Laurent (Quebec)

H4R 1Z9

Telephone: 514-***-****

Email: *********@*****.***

OBJECTIVE

Engineering, in an organization looking for increasing internal and external Information Technology activities - especially where

broad technical skills and an ability to get things done on time and within the budget are needed.

EDUCATION

Bachelor’s in Computer Engineering. Texas A&M University College Station, Texas, USA. 2005 – 2008

Associates in Sciences. Navarro College Corsicana, Texas, USA. 2003 – 2005

PROFESSIONAL EXPERIENCE

Lead Technician, Pinnacle Fort Lauderdale, Florida, USA. September 2008 – October 2014

• Ensure after-sales service of networked office equipment following a service call, at the workshop or at the customer.

• Receive a maintenance request and rightly interpret the service request.

• Plan the work, correctly determine priority of calls, the order of execution, and hardware requirement at the completion of the

work.

• Collect network system information, stay current with relevant questions and essential ideas put to the network manager.

• Install the equipment, connect it to the network, and respect the installation procedures.

• Repair the equipment connected to the network and gather the information of the problem solving process.

• Maintain networking equipment and perfect clearness of detailed explanations created by users.

• Write a service report, use the terminology adapted, and the exact registered information.

Technologies used: Repeater, Concentrator, Bridge, Switch of the workgroup, Router, TCP/IP, Cisco PIX (firewall), IP access

lists, Microsoft Windows 2012 server and Linux, Exchange Server 2013

Computer Engineer, TTVN College Station, Texas, USA. January 2006 – May 2008

• Operate network operating systems of current technology using technical documentation.

• Ensure disk management, suitable partition of the disc, and the wise choice of filesystem.

• Personalize the environment of the graphical interface with a correct service adaptation according to the needs of the user, and

for a multi-user station.

• Carry out programs and commands in text mode, wise choice of the commands, and respect to the syntax.

• Install management peripherals, wise choice of the pilots, and respect of the installation procedures.

• Manage services in client-server environment, addition, correction, withdrawal, and respect to the syntax at the time of the

configuration.

Technologies used: Microsoft Windows 2008 R2 server, DNS server, Active Directory, GPO

SKILLS

• Knowledge platform, knowledge networks, expert in data processing, technical knowledge

• User account strategy, remote strategy, political protection of account information, firewall policy management, special access

policy, network connection policy, password policy

• English, French

PROFESSIONAL CERTIFICATION

ASP in Networked Office Equipment, CFP Léonard Da Vinci Saint Laurent, Quebec, Canada. Expected May 2015

CompTIA A+ Fort Lauderdale, Florida, USA. December 2008

CompTIA Network+ Fort Lauderdale, Florida, USA. September 2008

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