Customer Service Management
Resume:
EDWIN ECKARDT
***** ** *** **., *****, FL ***** Cell: 786-***-**** ***********@*****.***
Professional Summary
Former small business owner bringing management experience and a willingness to take on added responsibility
to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem
solving skills.
Skills
Experience processing and validating in-bond Customer satisfaction
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documents at US Customs and Border Patrol - Inventory control
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Offices. Operations management
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Processing Visas for foreign executives at Cost-effective procurement
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International Consulates. Strong work ethic
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Exceptional interpersonal communication Computer proficient
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Customer service -oriented
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Organized
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Deadline-oriented
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Work History
Owner / Operator, 0 9/1988 to Current
Small Package Messenger Svcs – Miami, FL
l Managed all operational functions, including payroll, cash flow and preparing billing statements.
l Responsible for maintaining operational standards, customer service levels, driving sales, budgeting and
controlling labor, and inventory control.
l Hired, trained, scheduled and supervised staff. Retained some excellent long term employees, while
managing transitional staff.
l Team-oriented mentality, with a customer focused approach, able to learn and adapt to changing
environments, and possesses enthusiasm for new challenges.
l Successfully valuated the business, negotiated, and maintained long term a long term customer base.
Managed courier service for clients to include national chains such as:
l Sony Latin America Consumer
l Sony Broadcast and Professional Latin America
l Precision Trading Corp
l Nachi America Inc
l Omni Export Services
l Del Valle Food Products
l Zebra Technologies Inc
l South American Parts Inc
l Intek Solutions Inc
l Terra Network USA
l Omni Travel Services
l Imagen Creative Group
l S ony USA Inc
l AAAA Appliance and Electronics
Hobbies
Fishing
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Boating
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Automotive repair
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General Laborer
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