Customer Service Medical

Tammy Dumas

*** * ****** ****. *******, IL ***** 312-***-**** *********@*****.***

EDUCATION

Associates, 05/03/2014 MXC Major: HIM, Minor: Radiology, Related coursework: Anatomy and Physiology

Medical Billing, 05/03/2014 MXC Major: Medical Billing/Coding, Minor: English

SKILLS & ABILITIES

CPR Certified, Over 400 Radiology Clinical Hours. HIPAA compliance, Medical Terminology. A critical thinker who has leadership skills and thinks outside the box. Word, Excel, Access and Outlook, Power Point. Volunteer at Bethany Hospital.

EMPLOYMENT HISTORY

Ploutus, Medical Coding 07/2014 Present

● Translate patient information and into alphanumeric medical code.

● Submit claims to insurance.

● Prepare and review patient statements.

● Maintain strict confidentiality.

● Code patient services and enter into computer.

● Sort and file paperwork.

● Ensure healthcare facilities are reimbursed for all procedures.

● Handle information about patient treatment, diagnosis, and related procedures to ensure proper

coding.

● Know several different coding systems, including Level 1 HCPCS and Level 2 HCPCS.

● Use computers to read and organized charts.

● Investigate rejected claim to see why denial was issued.

● Reviewing and analyzing health records to identify relevant diagnoses and procedures.

● Translating healthcare providers’ diagnostic and procedural phrases into coded form.

● Delivering a minimum accuracy of 98% with good productivity

● Ability to establish priorities, demonstrate discipline and independent judgment.

● Ability to recognize the diminutive errors.

● Ability to concentrate for long hours.

● Interpersonal/human relations skills.

● Verbal and written communication skills.

● Ability to work under pressurized environments where tight deadlines imposed.

● Time Management and good communication skills.

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Volunteer Administrative, North Side Housing

06/2014 07/2014

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Use computers for various applications, such as database management or word processing.

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Answer telephones and give information to callers, take messages or transfer calls.

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Create, maintain and enter information into databases.

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Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Make copies of correspondence or other printed material.

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Greet visitors and callers. Assist with inquiries or direct them to the appropriate staff members.

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Maintain scheduling confirm appointments for clients, customers, or supervisors and calendar events.

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Complete forms in accordance with company procedures.

Customer Service Security, Andy Frain 12/2008 03/2010

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Responsible for greeting customers and employees in and out of the building. Assisted with inbound/outbound calls and performing light office duties.

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Conferred with customers by telephone or in person to provide information about products or services, take and enter orders, cancel accounts, or obtain details of complaints.

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Checked to ensure that appropriate changes were made to resolve customers' problems.

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Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

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Referred unresolved customer grievances to designated departments for further investigation.

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Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

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