Customer Service High School

Larry A. Welch

**** ******* *. ****, ******, TX *5287 ~ 314-***-**** ~ *********@*****.***

Profile

Very knowledgeable Lead Teller with 4 years of experience working in a lead capacity. Excellent customer

service skills and ensures transactions are processed accurately and timely. Demonstrated ability to follow

bank procedures at all times and adapt to the demands of diverse and challenging workload. Possesses a strong

ability at drawer reconciliations and has a thorough understanding of double-counting procedures.

Summary of Qualifications

• Highly skilled in receiving and process banking transactions which includes; verifying transactions,

checking and savings accounts withdrawals and deposits

• Hands on experience in exercising discretion, judgment, and proposal about transaction problems and

inquiries

• Proven track record of maintaining, verifying, balancing allocated cash drawer, including proper trial

balancing all through the day

• In depth knowledge of Retail and Consumer Banking

•

Professional Experience

St. Louis Public Schools (SLPS) 2013 – Present

Custodian

•

• Clean assigned school spaces including classrooms, event rooms, restrooms, and cafeteria

• Ensure appropriate usage of equipment and supplies

• Perform sweeping, mopping, vacuuming, waxed floors and clean windows

• Replace light bulbs, tubes, ceiling tiles

• Secure campus to minimize property damage

• Prepare grounds for daily operations such as, opening doors and raising flag(s)

• Regulate heat, ventilation and air conditioning systems

DKW Construction Company Inc. 2005 – 2012

Foreman/Laborer

• Monitor daily construction operations for quality management and accuracy, as well as ensure all task comply

with project protocols

• Perform performance inspections on regular basis

• Develop construction crew for daily tasks

• Build construction sites using maps and blueprints

• Clean construction site as directed

• Laid bricks and plastered as instructed

• Used forklifts to move equipment from one place to another

• Used materials and equipment to dig and shovel debris

• Report progress and incidents to management and customers

• Choose and acquire material needed for projects

Sodexho School Services 2003 – 2005

Groundskeeper

• Manage general upkeep of Sodexho School Services

• On daily basis transport, equipment and materials from to assigned area by operating utility truck with

attached trailer

• Mow, whispering, fertilize and edge lawns, include pruning of trees, flowers and/or bushes

• Observe and follow established city and department policies and procedures in the daily conduct of the job

• Plan and arrange work schedule and establish work priorities to accomplish scheduled, assign work within the

parameters assigned by supervisor

St. Louis Public School (SLP 2001 – 2003

Food Service Associate

•

• Maintain work and service stations in neat, clean and sanitized condition

• Wash dishes, scrub floors and clean tables

• Processed order billing and collect payments

• Complete service guide line duties of all food handling, preparation, and serving of products

•

• Cashier

St. Louis Community Credit Union 1998 – 2001

Lead Teller

• Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier checks, money

orders, cash orders, Traveler’s checks, cash advances, and funds transfers

• Opening new customer accounts and process loan expenses

• Controlling and monitoring the levels of cash in the Teller drawer and following all check cashing handling

procedures.

• Cross-selling bank services

• Assisted Tellers with out-of-balance reconciliation ensuring appropriate corrections are made

• Achievement: Hired a Junior Teller and promoted to Lead as a result of, accuracy, pace, and skills

• Assisted with weekly Teller work schedules and all work assignments to ensure all time periods are covered

• Trained new hires on bank procedures: security, audit, and compliance requirements

• Monitored and maintained an adequate supply of currency for the branch vault

• Prepared daily totals and correspondence tickets for batch transactions

• Approved for over limit transactions as needed

• Supervised all tellers working in lobby and drive-thru areas

• Maintained the ATM

Areas of Expertise

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• • •

Small Business Banking Time Management Organizational skills

• •

Research Analytical Skills 10-Key data entry

• •

Personal Banking CRT/Teller Machine

• •

Detailed oriented Ledger balancing

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Customer Service Cash Handling

Education

Charles Summer High School 1990

High School Diploma

References available upon request

Contact this candidate